First thing: it was impossible to do the booking via email. They would just not reply. Second: unfriendly staff, not interested in the customer. The guy who served me was even having a dirty tie on... Then: Elevator is not working most of the time. The rooms have no charme at all and tiny bathrooms. Some of the rooms have... more

Great location for sightseeing around london. We walked pretty much everywhere and underground near by. Unfortunately our first room was in a poor state and in much need of a lick of paint and good clean. The mouse which was loose around the bedroom on the third day prompted a change of room to a higher floor which was much... more

3 blocks to British Museum, 4 blocks to underground. Small room, bath with shower. Breakfast included..Coffee/tea maker in room. In-room safe. Small (16 inch) closet for hanging clothes. 40 channel flat screen TV in room. Hair dryer, desk with light, bed lights OK, telephone, No wash cloth. Restaurants/pubs close by. more

Extremely disappointed in this hotel. We had to squeeze past men painting in the corridors to find our room, which had obviously just been painted. No pictures on the walls, the bathroom door wouldn't close because of the fresh paint, the bathroom was tiny and flooded because the shower curtain wasn't long enough and it all stank of paint. There... more

Having read the reviews - thought I had probably made a big mistake by booking this hotel! A night in London after watching a West End show, was to be a Birthday treat for my daughter - so I phoned ahead, told the very courteous gentleman at reception, that I had read all of the reviews on a variety of... more

I stayed here for the first time and was a bit concerned after reading all the reviews. However, I noticed the people who had a refurbished room were happy enough with the hotel so called in advance to reserve one of the modernised rooms before they gave them all away. when I arrived the hotel was clean and presentable and... more

We recently stayed here for a business / leisure trip, after arriving very late at night we were greeted by a very helpful male night concierge, this was to change however when the female day staff came on duty! These girls really need a few lessons in charm school, most enquires we made were met by rude abrupt replies. Apart... more

I have stayed in this hotel twice recently.I was there with my local drama company in September and it was good for all ages and good for all activities we wanted to do in London.We had a range of rooms, doubles and rooms for 3 people - all very nice, clean and the beds were very comfortable.The breakfast was fantastic,... more

I understand they are refurbishing a lot of the rooms at this hotel, but mine wasn't one of them. Holes in the plaster, wallpaper hanging off and generally showing signs of serious age. However, it could be worse. I slept well in a nice firm bed (until I was rudely awoken by the bin-men before 6am), the shower was powerful,... more