Extremely disappointed in this hotel. We had to squeeze past men painting in the corridors to find our room, which had obviously just been painted. No pictures on the walls, the bathroom door wouldn't close because of the fresh paint, the bathroom was tiny and flooded because the shower curtain wasn't long enough and it all stank of paint. There... more

Having read the reviews - thought I had probably made a big mistake by booking this hotel! A night in London after watching a West End show, was to be a Birthday treat for my daughter - so I phoned ahead, told the very courteous gentleman at reception, that I had read all of the reviews on a variety of... more

I stayed here for the first time and was a bit concerned after reading all the reviews. However, I noticed the people who had a refurbished room were happy enough with the hotel so called in advance to reserve one of the modernised rooms before they gave them all away. when I arrived the hotel was clean and presentable and... more

We recently stayed here for a business / leisure trip, after arriving very late at night we were greeted by a very helpful male night concierge, this was to change however when the female day staff came on duty! These girls really need a few lessons in charm school, most enquires we made were met by rude abrupt replies. Apart... more

I have stayed in this hotel twice recently.I was there with my local drama company in September and it was good for all ages and good for all activities we wanted to do in London.We had a range of rooms, doubles and rooms for 3 people - all very nice, clean and the beds were very comfortable.The breakfast was fantastic,... more

I understand they are refurbishing a lot of the rooms at this hotel, but mine wasn't one of them. Holes in the plaster, wallpaper hanging off and generally showing signs of serious age. However, it could be worse. I slept well in a nice firm bed (until I was rudely awoken by the bin-men before 6am), the shower was powerful,... more

The reception is at the rear of the hotel. I imagine they never get any walk in customers, the ground floor reeks of old stale, damp carpets. Paper peels off the bedroomwalls, towels are like hessian, shower has mould, damp has just been painted over. Cistern was faulty and overflowed all the time. The toilet seat was a different colour... more

This hotel was booked for us through an agency who obviously don't use TripAdvisor !! As soon as you got through the entrance you were met with the smell of dampness and mould. The reception was not very inviting, but the receptionist was pleasant and efficient. The hotel has one small lift, and the decor was dated somewhere back in... more

We checked in here in February with our young daughter and within 5 minutes my partner was downstairs complaining. He got absolutely no joy and was told it was tough luck so within 10 minutes of checking in we had checked out again!!! The room was the worst I have ever seen with mould on the walls, stuff left under... more