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Wyndham Grand London Chelsea Harbour


Wyndham Grand London Chelsea Harbour
Hotel class 5 of 5
Chelsea Harbour | (Formerly The Conrad London), London SW10 0XG, England
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Traveller Reviews

88% Recommend
4.5 of 5 stars 136 reviews
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By trip type
All (136)
[ Date ] [ Rating ]
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5 of 5 stars
London
3 Jul 2009 | Trip type: Couples New

Stayed here on Christmas eve in one of the harbour view rooms, and i can only describe it as amazing. The room was like an apartment, really roomy and beautifully decorated. The views of the harbour and London skyline were gorgeous, especially on Christmas eve. Truly magical and will definately stay here again. more

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4 of 5 stars
Massachusetts
2 Jul 2009 | Trip type: Couples

The hotel suite was beautiful, very roomy, with balconies overlooking the harbour which is a great place to relax and enjoy a bottle of wine. Meals are very overpriced. Breakfast for two $80+ and the room service food was what I would expect at bargain hotel - tasteless, overpriced and very disappointing. If you want to be close to the... more

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4 of 5 stars
UK
29 Jun 2009 | Trip type: Couples
1/1 found this review helpful

Booked our room via Hotwire and had no problems. Had called prior to arrival after reading reviews about the construction works to request a room away from the works and this was accommodated. Check in was smooth and was taken to room 407 on 4th floor, was a bit worried when we stepped out of the lift to find the... more

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1 of 5 stars
rotherham
3 Jun 2009 | Trip type: Family
3/4 found this review helpful

we travelled to the wyndam on tuesday 26th of may two adults and a small child, we were impressed with the hotel for the price £150 as the are improvements 9am to 6pm. BUT when we retired to our room got our son to sleep at 1145 all hell let loose jcb,s diggers and rock breakers lee than 100 meters... more

Management response from
Wyndham_Grand_London, Guest Relations Manager

We were sorry to learn of the restless night you experienced. We have recorded that you called to complain about the noise coming from outside during the night, and following your call the Duty Manager offered you a room move. This offer was declined as you said your son was asleep. The works taking place outside were on a new...

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5 of 5 stars
St Albans
26 May 2009 | Trip type: Family
1/1 found this review helpful

We decided to go away, at the last minute, for a Bank Holiday break with our 2 children (3 and 7). We found this hotel almost by accident on 'late rooms', and got a great rate. The suite was perfect - marine view and comfortable sofa bed, separate bedroom, balcony overlooking the marina, top quality furnishings and equipment (2 HD... more

Management response from
Wyndham_Grand_London, Guest Relations Manager

We are delighted you had a restful Bank Holiday weekend with your children at the Wyndham Grand London and that you were able to take advantage of one of our current internet promotions offering fantastic value. We love welcoming our little VIPs and as you say we think little touches such as the Chelsea toy yacht in the bathroom go...

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1 of 5 stars
Bishops Stortford
23 May 2009 | Trip type: Family
1/1 found this review helpful

We visited this hotel as a treat for my son who wanted to visit a 5 * Hotel for his birthday treat. We arrived, were greeted brusquely, had our credit card details taken and then once these were taken informed that the hotel was undergoing major refurbishment and that there would be noise from 9 a.m onwards. We were shown... more

Management response from
Wyndham_Grand_London, Guest Relations Manager

I was so sorry to learn that you were unhappy following your recent visit to the hotel. Our Duty Manager spoke to you and tried to turn the situation around for you by offering you a reduced rate and some amenities. We pride ourselves on offering guests a luxurious and personalised service and we are sorry that on this occasion...

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5 of 5 stars
London
4 May 2009 | Trip type: Family
2/2 found this review helpful

I booked this hotel through a travel zoo offer, so only paid £129 for the room, breakfast for the kids were free and the adults only paid half price. As i stayed over the bank holiday, I did not hear the noise from the penthouse refurb, which I heard was pretty bad. Our room overlooked a train line but you... more

Management response from
Wyndham_Grand_London, Guest Relations Manager

Thank you for your comments we are delighted you enjoyed your Bank Holiday break with us. Our suites give guests ample space so we are a good choice for families with a separate lounge area able to comfortably accommodate up two children. Our in-suite entertainment system offers over forty satellite channels and over twenty radio stations. We like to treat...

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3 of 5 stars
munich
28 Apr 2009 | Trip type: Family
1/1 found this review helpful

We stayed for 2 days in mid-April. The hotel staff were very friendly, though service was a bit haphazard and internet access was charged at 24pounds Sterling a day. . The room was very nice with a separate bedroom and living room. However, our room (617) overlooked a building site where, for some unknown reason, building work took place only... more

Management response from
Wyndham_Grand_London, Guest Relations Manager

Thank you for your comments. We are pleased you found our hotel staff to be warm and friendly. I am sorry for any inconvenience experienced during the night. There are currently works taking place on the railway line as they are building a new station, called Imperial Wharf, which will provide a direct service to the hotel. These works are...

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5 of 5 stars
Manchester
25 Apr 2009 | Trip type: Business
1/1 found this review helpful

Writing this review a little late as I have been travelling since the end of Feb when we stayed at the Wyndham. What a fabulous hotel!I have stayed at many hotels in London for either work or leisure, and they are either over priced, or flatter to deceive. This place was perfect. It's out in Chelsea, about a 5-10 min... more

Management response from
Wyndham_Grand_London, Guest Relations Manager

We are so pleased you had a great stay with us at the Wyndham Grand London. It is always such a pleasure to receive positive feedback such as yours. I am delighted you enjoyed our extensive breakfast offering overlooking the harbour. Rest assured I have shared your remarks with the rest of the team and we very much look forward...

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4 of 5 stars
NT
19 Apr 2009 | Trip type: Family

This hotel is well located, has great service, and is superb value. For GBP 160 per night, we got a suite with balcony overlooking Chelsea Harbour - right off the Thames River. The breakfasts were the best we've had in the UK. Well stocked meeting a large range of dietary needs. The staff were attentive and pulled out all the... more

Management response from
Wyndham_Grand_London, Guest Relations Manager

Thank you for your comments. The hotel is a great spot for guests wanting to keep fit. For all those budding runners, the Thames Path and Battersea Park are right on our doorstep and you can take in iconic landmarks such as the Albert Bridge along the way. We even have a running map in every suite to help novice...

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Wyndham Grand London Chelsea Harbour Also Known As

Address: Chelsea Harbour | (Formerly The Conrad London), London SW10 0XG, England