Recently stayed with my sister while we took in a special exhibition at the British Museum along with a show(Billy Elliot). Overall the experience was good, all the staff were extremely polite and helpful, room overlooking the courtyard was spotless with clean sheets and towels daily. O.K.the tea and coffee provided in the room were basic but I never travel... More

Agree that the check-in process was a little odd, and the locking system on the doors was not, the most modern, however the room was very clean and tidy, the breakfast tasty (perhaps less choice for vegetarians), the location was perfect for our weekend in London and the staff were friendly enough. Can't comment on the traffic noise level as... More

This was a one night stay after attending a function locally. The check in is a bit odd - you got to the reception desk and register and then got to the Porter to get your key which is attached to a long metal rod. Not sure why! The room I had was unwelcoming and noisy - a great view... More

Stayed at this hotel with 2 friends for 3 nights recently. Overall , excellent value for money. Nice outlook from our rooms and very convenient for exploring the sights of London. Staff were polite and helpful. Rooms were clean and warm with clean towels etc. dailly.

I have stayed in 4 of their hotels, this one being the latest. This is supposed to be their flagship hotel. All of the hotels I have stayed in need seriously updating and money spent on them (worst of them The County, which is another story). For what their standard rate they charge, even if you can get slightly cheaper... More

Did not enjoy our stay at this hotel which was three long nights. Too far out from the main beat. Nothing close by without having to take metro, bus or cab. The front desk had harsh words for us when we requested to change rooms because the accommodations were not what were booked. If room was not prepaid-would have went... More

To start off with a good point, the staff could not have been nicer or more helpful but that's where the good points end. The rooms were very basic with thin towels that did not dry you. The bath was slippy and the shower did not work. The rooms were extremely hot too. The food: there was very little choice... More

Have been staying here about 15-20 times and have only good experiences from our stay. Underground, buses are very close. Also very close to British Museum. Easy Access to and from Heathrow airport. Walking distance to several attracctions in London.

The hotel was very good value for money although the room was a little tired but was very clean. The hotel was very close to travel services with the tube a couple of minutes walk and kings cross was only a 10 minute walk, The breakfast was also very nice, For those that are also unaware the imperial hotel is... More