I was terrified to walk around in the room with my shoes off. My husband, teenage son and myself stayed in a triple room. I get the miniscule size of the room but the cleanliness issue was scary. The bathroom in particular was very unclean and the basin plug was not in working order. The noise from the open window... more

I was given room 211. The view is a brick wall. The bed cover was old, with a large frayed hole. The bathroom was dirty, mildew fungi covered all the silicone covered gaps. The matress was old rickety and made 'bong' sounds sitting on the edge of the bed. My room was changed to 111, this room had a broken... more

Good hotel for short stay Location good and right next to Paddington for connections to City Centre Room was a bit small and bathroom needed cleaned or an upgrade Breakfast was great and all staff were nice and helpful more

I visited Norfolk Plaza Hotel July 30. - August 2. in 2009. I had read many of the reviews at TripAdvisor, and had low expectations. But I was surprised. I got rom 508. I was quite a large room, clean and nice. It had all the facilities that I needed. You had to learn how to flush the toilet, but... more

Stayed at this hotel with my young children and my elderly parents. Booked in for one night because the train was late home for my children . Had 2 rooms of three which were sub standard but it was only for one night so we put up with it. Come the morning my daughter had a lot of blood spots... more

I booked this hotel back in late november after seeing it listed as a central location for a good price. The internet price was close to £300 but when I mailed the hotel they offered me a suite room for me, my partner and two children at £95 per night which i thought was good. After checking trip advisor I... more

Stayed at this hotel for one night - we were in a large triple room on the top floor which was basic but clean. Our problem was that when we arrived at 6pm our room was freezing cold when we rang reception they told us the heating was due to come on.... it came on after 8 and went off... more

Very, very basic hotel rooms are clean but very dated, beds not the most comfortable either. You can hear the person in the room next to you and people on the corridors at night time plus if anybody is outside your window you can hear them! It is in a terrific location only a 5 minute walk from Paddington Station.... more

The hotel was very close to Paddington station and St. Mary's hospital, not more than 5 minutes walk. I stayed in freezing conditions in January. Walking into my room I felt that I hadn't even gone inside , there was no heating. I turned the radiator on to find it did not come on. I was told they have the... more