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DoubleTree by Hilton Hotel London -Tower of London

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Traveller (2211)
Room & Suite (368)
Dining (182)

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About

#396 of 1,170 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders Gold level
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Green
Languages Spoken
English
8,068Reviews152Q+A100Room tips

Reviews
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joanlee2018 wrote a review Yesterday
Liverpool, United Kingdom28 contributions33 helpful votes
Was a bit disappointed We were so looking forward to coming back to this hotel as we hadn’t been here for a few years The first thing that upset me was my husband had booked the hotel and we were going for his birthday so I thought I would do something nice for him so I got in touch with Lee mills for a birthday package in our room and Lee was brilliant We arrived early and we weren’t expecting the room to be ready we just wanted to leave our case with concierge but unfortunately the lady on the desk said our room wasn’t ready because of the birthday package I was hoping to surprise my husband but that didn’t happen We were upgraded to executive room unfortunately the headboard had seen better days it looked like a cat had been at it and the carpet by the door was thread bear I was so glad we had been upgraded free of charge Then the digital key wouldn’t work although the lovely receptionist tried a few times Then after breakfast on our last morning we got in the lift and our key card wouldn’t work someone else was in the lift so we got to the 6th floor then had to walk up 3 flights of stairs to the 9th floor What I will say was the staff couldn’t be any more helpful The concierge the receptionist and zussana from hungry from the executive lounge was very helpful and lovely Because of these problems we will think twice about returning
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Golden Denner wrote a review Jan 2023
Denver, CO6 contributions12 helpful votes
Hotel's Favourite
This is a first-class hotel in London!! The location is EXCELLENT, and everyone who works there is outstanding. We have two members of our family who have celiac disease, and Mohammed took extra good care of us food-wise. We didn't have to worry at all about finding GF food. They even had GF bread and a separate toaster! Mohammed went out of his way to ensure our safety. Beyond this, we were able to get everywhere very quickly, and we could walk to the Tower Bridge in a snap. There are also boats down at the Thames that get you down river with ease. We walked easily to London Bridge and Borough Market just across the river. And from there, you can continue walking west and easily reach many popular and interesting sites. Most of all, the Doubletree was the best home base at the end of the day. Many restaurants right around it (strongly recommend Zizzi Pizza for GF folks) and a gorgeous two-story lobby area where you can have drinks, sit and play games (which we did as a family), or just relax. We love this place and want to thank everyone there for making our family trip so special and homey. If I could give you 10 stars, I would!
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a view of the city, or a high-up view of the Tower of London. EXCELLENT location for views!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Bernadette Gilligan General Manager, Other at DoubleTree by Hilton Hotel London -Tower of London
Responded 8 Feb 2023
Dear Golden_Denner, Thank you for taking a moment to share your experience and we appreciate your wonderful review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear Mohammad ensured you were well looked after. We look forward to welcoming you again soon! Sincerely, Bernadette Gilligan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew R wrote a review Yesterday
8 contributions4 helpful votes
Attended the hotel with 4 colleagues. A rely lovely venue for an informal business meeting. Indu was so helpful within the cafe area and deserves a lot of praise. A quiet comfortable reception space which facilitated open conversation and discussion. Prices for drinks on the expensive side but that was a small drawback only.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Movie F wrote a review 15 Mar
1 contribution
Excellent service. Staff was very good.Especially Indu at the coffee bar was very courteous, customer caring and pleasant to speak with. I would certainly recommend a stay here. The place is close to several monuments. Very convenient for business and pleasure
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Flush in the bathroom is too hard to press
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claus Christensen, General Manager at DoubleTree by Hilton Hotel London -Tower of London
Responded 4 days ago
Dear Guest, Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear Indu ensured you were well looked after. We look forward to welcoming you back again in the future. Sincerely, Claus Christensen General Manager DoubleTree by Hilton London - Tower of London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lesley D wrote a review 12 Mar
England, United Kingdom255 contributions93 helpful votes
+1
Fantastic location, just round the corner from the tube. A great looking hotel, lovely reception/bar area with plenty of seating. We arrived at 10 to 3 but checking wasn't till 3 so we had to wait, which we were surprised about as it was so close to the check in time. The room was lovely & spacious with plenty of amenities: fridge, ice bucket, tea & coffee making facilities, iron & ironing board, safe. The bed was large & comfortable but the quilt was a lightweight one & so not heavy enough for me. The pillows were too soft for my liking. The shower was compact but the water was hot & had great pressure. We went to the bar on the roof 'Savage Garden', it was very funky with great music. We didn't go onto the outside rooftop bar as it was too cold. The waiters were fantastic, attentive without being overbearing. There were quite a few of us & we all thoroughly enjoyed it. The breakfast was delicious with loads of variety to choose from. The restaurant was comfortable with ample seating for different size groups.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claus Christensen, General Manager at DoubleTree by Hilton Hotel London -Tower of London
Responded 6 days ago
Dear Lesley, Thank you for taking a moment to leave review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our team in Savage Garden ensured you were well looked after. We look forward to welcoming you back again in the future. Sincerely, Claus Christensen General Manager DoubleTree by Hilton London - Tower of London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robearthefirst wrote a review 10 Mar
Hitchin, United Kingdom50 contributions15 helpful votes
I was a bit disappointed with the standard of the room, given how nice the communal areas of the hotel are, including the excellent roof top bar. The rooms were clean and functional but felt very basic and a bit below what I would expect. I am not seeking luxury but I have stayed at similar spec hotels nearby for a similar price which had nicer rooms so unfortunately I think I would look elsewhere on my next business trip.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: Tip: If you are staying on the 2nd or 3rd floor then would recommend the stairs as this hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claus Christensen, General Manager at DoubleTree by Hilton Hotel London -Tower of London
Responded 1 week ago
Dear Guest, Thank you for taking the time to leave a review of our hotel and I am very pleased to hear you enjoyed your stay with us. I am sorry to hear we did not meet your expectations with regards to the rooms and we appreciate your feedback which will help us as we continually work to improve our guest experience. Sincerely, Claus Christensen General Manager DoubleTree by Hilton London - Tower of London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SandyB wrote a review 6 Mar
Shoeburyness, United Kingdom51 contributions28 helpful votes
I visited the lobby bar today and have visited frequently for a while now. I have been served by Indu who always has a smile on her face and eager to please. Indu is an asset to the hotel and is always willing to please. The food and drinks are always freshly prepared
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claus Christensen, General Manager at DoubleTree by Hilton Hotel London -Tower of London
Responded 1 week ago
Dear Guest, Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear Indu ensured you were well looked after. We look forward to welcoming you back again in the future. Sincerely, Claus Christensen General Manager DoubleTree by Hilton London - Tower of London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carol H wrote a review 6 Mar
2 contributions
This Hotel continues to Delight..... I was intending writing a review of our perfect stay with you, letting you know everything about this fantastic hotel and now I have another team member who has delighted me on my return, so lets start there.. I have been searching for some earrings and could not think where they are, then remembered i had taken them away so called up the hotel. I was put through to Housekeeping and the gentleman there (sorry didn't take his name) has assured me that they box was logged on the day of my departure and will be on the way to me very soon. Fantastic service Housekeeping! I was staying with 3 friends for a Birthday celebration. My husband had arranged a few special surprises for our arrival and all of this was taken care of by Grace, Zanne and Anna. They worked tirelessly to sort it all our for our arrival. We were lucky enough to meet Grace as she was the one to check us in. Grace gave us such a special welcome, and really was a great first impression of the fabulous team that is at this Hotel. She went over and above and even managed to make a last minute reservation at the amazing Savage Garden Rooftop terrace for us! Our next mention has to go to the Portering team, but especially to Collins, he was so professional and always had a smile on his face. He remembered the Birthday girl and couldn't do enough to look after our luggage both at arrival and departure. This review could go on and on mentioning all of the staff as each and every one of them gave such great service. This along with fabulous rooms, amazing breakfast and an all round super Hotel in a great location will ensure that we will be back again next time we visit London.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claus Christensen, General Manager at DoubleTree by Hilton Hotel London -Tower of London
Responded 1 week ago
Dear Carol, Thank you for taking a moment to leave this wonderful 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our team ensured you were all well looked after and that you enjoyed the Birthday festivities. We appreciate your loyalty and look forward to welcoming you back again in the future. Sincerely, Claus Christensen General Manager DoubleTree by Hilton London - Tower of London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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skinny57 wrote a review 5 Mar
southampton62 contributions65 helpful votes
We had been to this hotel several times before, so as it was husbands birthday and retirement i booked us a few days in his favourite hotel, we were met at the desk by a nice lady and given our keys, sadly no voucher this time for a complimentary drink, the room was 754 well we were surprised, it was supposed to be a queen bed, no way it was a double at the most, a building was in front of us , the carpet was dirty and stained all over the place, the bins had cheap thin bags in them, the door to the bath room was thick with dust and no shower gel in shower, we had brought our own so no problem there really, the next morning breakfast was nice, but the following morning, what a shambles, no hot food replenished or fresh fruits, rolls had all gone, no yoghurts and this was 9 in the morning, i asked several times and was just stared at, outside the breakfast window were two rough sleepers who kept peering in the window just what you wanted to see, we complained at the desk when we left with not much response, after all we had paid up front, i emailed as well and was told an upgrade next time........ really i spent quite a bit of money here for the rooms and it looked worse than a travelodge at best, look at other hotels before this one i would say not interested in you at all what a shame was husbands favourite place to stay in London
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: look around highly expensive and staff dont seem to care about any complaints you have
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claus Christensen, General Manager at DoubleTree by Hilton Hotel London -Tower of London
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I apologise for the inconvenience caused. A member of our Guest Relations team has emailed you directly to address the issues you have raised and to make things right. Once again, I apologise for any inconvenience caused and we hope to restore your faith in our hotel. Sincerely, Claus Christensen General Manager DoubleTree by Hilton London - Tower of London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel wrote a review 1 Mar
Hilliard, Ohio5 contributions1 helpful vote
At this price per night, I would have expected a quality Hilton location. Seated right behind the Four Seasons, this DoubleTree left a lot to be desired. The only staff that seemed to genuinely care about service was the front desk staff. The restaurant during the breakfast buffet offered a nice selection of hot and cold items, but the hot items were warm at best and often ran out with no one rushing to restock. Over the five nights I stayed there, housekeeping never cleaned the room properly. Dirty coffee mugs weren’t replaced with clean ones, coffee wasn’t restocked, I had to ask for toilet paper three times, one time the bed sheet was left folded on the table rather than making the bed with it, and twice the trash was not taken out but left overflowing in the cans. Housekeeping also spilled something brown on the carpet that was still wet when I came back to the room later the same day. It finally did dry, but there was a stain for the remainder of the stay. There are many places to stay in London. Just do your homework and find an alternate location.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claus Christensen, General Manager at DoubleTree by Hilton Hotel London -Tower of London
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to leave a review of our hotel and I am very sorry to hear we did not meet your expectations on this occasion. I have asked our Head Housekeeper to brief her team on the comments you have raised to ensure there is not a repeat of this in the future. I can assure you that it is very rare that issues such as the ones you have raised occur, so we appreciate your feedback and this will help us as we continually work to improve our guest experience. Once again please accept my apologies for an inconvenience caused and if you return to our hotel in the future, we will ensure you have a seamless stay with us. Sincerely, Claus Christensen General Manager DoubleTree by Hilton London - Tower of London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£121 - £272 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mint Hotel Tower of London
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
583
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL LONDON -TOWER OF LONDON - Updated 2024

Frequently Asked Questions about DoubleTree by Hilton Hotel London -Tower of London
Which popular attractions are close to DoubleTree by Hilton Hotel London -Tower of London?
Nearby attractions include Tower of London (0.2 miles), Sky Garden (0.2 miles), and Axeperience (0.1 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel London -Tower of London?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Hotel London -Tower of London?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at DoubleTree by Hilton Hotel London -Tower of London?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel London -Tower of London?
Conveniently located restaurants include Devine Restaurant Coffee Bar, Florattica Rooftop London, and Sky Pod Bar.
Are there opportunities to exercise at DoubleTree by Hilton Hotel London -Tower of London?
Yes, guests have access to a fitness centre during their stay.
Is DoubleTree by Hilton Hotel London -Tower of London located near the city centre?
Yes, it is 1.0 miles away from the centre of London.
Are any cleaning services offered at DoubleTree by Hilton Hotel London -Tower of London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel London -Tower of London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel London -Tower of London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel London -Tower of London?
Many travellers enjoy visiting Houses of Parliament (2.2 miles), Tower of London (0.2 miles), and Churchill War Rooms (2.3 miles).