The reviews I'd read of this hotel prepared me for the worst. After arriving and our toilet didn't work I feared we were in for a bad experience. However, after mentioning the toilet, the front desk staff was very helpful and switched us to a different room in the basement that was clean, updated and even a bit larger. The... more

Our travel agent booked us into this hotel as part of a 4 day stay in London after we stayed in Ireland for 10 days. I had been to London before and wanted my boyfriend to see it. Our agent gave us a choice of 3 hotels and & I did pick this one due to the fact that I... more

On arrival the hotel looked ok, I think the staff could have been a bit more friendly on arrival, the first thing they want is your money, we were giving a basement room and trying to enter with a bent key, the room looked out onto a load of decorating used materials broken wood, used paint etc, along with looking... more

On Saturday the 16 May 2009 (for my Birthday treat) my wife and I were booked into The Eden Plaza Hotel at 68-69 Queensgate, South Kensington,London, SW7 5JT At about 17:15,we arrived at the Hotel and were promptly charged £90.00 for a room. The room was situated in the basement of the hotel (room8). Our first observations were that the... more

Was very unsure what we would find after reading reviews. Bonus. We booked a double room en-suite and was given a family room instead which consisted of two double beds that had fresh linen on. It was like a little appartment. Separate shower and toilet which was very clean and fresh. Tea and coffee making facilities were there in abundance.... more

We were redirected to this hotel after the one we were booked into had over booked their rooms, I am digusted that they even had the nerve to send us to this place. Supposedly 3 star?? I really don't think so, it was more like a hostel. We didn't even stay the night we stood in the room for 10... more

Cheap but it's not really worth the price. Dirty bathroom and disgusting bath curtain. Dirty rooms. Don't try to ask the receptionist because you won't really get any facial expression from him ( the one in a day shift). Just a statue talking to you. NOT FRIENDLY at all. Hotel has nice facade but it's all they got. more

From the outside it looked ok!! All downhill from there! Supposed to have a double bed, eh no it wasnt, comfy for one not two! Clean blankets and sheets. Room small wouldnt swing a cat. Bathroom, small but looked clean till you went to get a shower!! shower full of mould and mildew. You literally got in and showered as... more

Having read the reviews after being booked by friends we was dreading staying, checking in was ok, approaching our room, you could see into room 107 which was in the process of being redecorated, we was in 108, opening the door revealed a very small room which had just been redecorated, new matteress, bedding, carpet, flat screen tv, bathroom, everything... more