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Hilton London Kensington


Hilton London Kensington
Hotel class 4 of 5
179-199 Holland Park Avenue, London W11 4UL, England
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Traveller Reviews

73% Recommend
4.0 of 5 stars 376 reviews
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By trip type
All (376)
[ Date ] [ Rating ]
OK I suppose
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3 of 5 stars
london
8 Jul 2009 | Trip type: Couples New

Stayed with partner for an overnight Birthday treat, combined with a trip to Westfield, which is in walking distance. Booked a standard guest room, but asked for a smoking room on check in and were upgraded to an executive room on 2nd floor (all smoking rooms on 2nd floor) room was clean,b ut tiny, I mean really small. Bathroom was... more

Management response from
Hilton-Kensington, Kensington Cares Team

Dear Reviewer, Thank you for your feedback. We are pleased we were able to upgrade you on this special occasion to an Executive room with Executive Lounge access. We are sorry to hear your night was disturbed by the busy street and other guests. We are pleased you had a fast and efficient check out. For any items you have...

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4 of 5 stars
Scotland
5 Jul 2009 | Trip type: Friends getaway

My friend and I recently stayed at the hotel for 4 nights. We had a twin room which was very clean and had all the necessary facilities, TV, safe, tea and coffee, etc. (with a kettle you could actually get more than 1 cup of tea from which was nice). We didn't use any of the hotel amenities, choosing to... more

Management response from
Hilton-Kensington, Kensington Cares Team

Dear Reviewer, Thank you for your review of our hotel. We are very pleased to learn that we met your expectations and we look forward to having you back with us again soon! Yours sincerely, The Kensington Cares Team

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3 of 5 stars
Melbourne
1 Jul 2009 | Trip type: Couples

Hilton Kensington is in a great location, close to two tube stations and bus route just out the front. The Restaurant Staff were very courteous and the food was great. The Reception Staff were at times difficult to get assistance from and the rooms are VERY small and in need of a refurbishment. They were clean and the housekeeping team... more

Management response from
Hilton-Kensington, Kensington Cares Team

Dear Reviewer, Thank you for posting a review. We are pleased that you enjoyed our service during your stay. Unfortunately we do not know which room you stayed in. The majority of our rooms have been through very recent refurbishment and only a couple are left to 'spruce up' at the end of the year. All rooms should be in...

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3 of 5 stars
Bristol, United Kingdom
30 Jun 2009 | Trip type: Family
1/1 found this review helpful

Really nice hotel , great staff , nice area , very close to westfiled shopping centre , Hop on Hop off tour bus starts just over the road , BUT..... a massive wait in the evenings for your meal , if you eat in the evenings at this hotel make sure you you have a few hours spare !!! no... more

Management response from
Hilton-Kensington, Kensington Cares Team

Dear Reviewer, Thank you for your review. We are very pleased that you thoroughly enjoyed your stay apart from the delay in receiving your evening meal. You should not have experienced such a long wait and we are very sorry this was the case. This is certainly not our usual level of service and have addressed the matter with our...

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1 of 5 stars
uk
27 Jun 2009 | Trip type: Business
1/1 found this review helpful

The usual standard Hilton, not central location but near the tube, room was ok, could hear next door TV and talking, so sound proofing is not adequate. Breakfast very slow, fine for 1 night stay. more

Management response from
Hilton-Kensington, Kensington Cares Team

Dear Reviewer, Thank you for your feedback. We do apologise for the inconvenience caused as you were disturbed by the guests next door. If you experience a problem like this again feel free to contact the Duty Manager and we can see if we can change your room/ask for the TV to be turned down. We hope the rest of...

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2 of 5 stars
26 Jun 2009 | Trip type: Couples
1/1 found this review helpful

On arrival allocated room 2095, a shoe box size room with no bath. No way would I stay in a room of this size for 3 nights. So small you have to walk round the bed to get into the room and the TV is wall mounted due to lack of space. Are Hilton proud of the manner in which... more

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5 of 5 stars
plano, tx
24 Jun 2009 | Trip type: Couples

What a find! It is kind of off the beaten path but oh so worth it. It is located on a cute little street that seems out of a picture. There is a little gelato place on the same street towards the underground that is absoultely fabulous! I would stay here again in a heart beat! The only thing I... more

Management response from
Hilton-Kensington, Kensington Cares Team

Dear Reviewer, Thank you for your kind comments. We are pleased you enjoyed your stay at the hotel but are sorry to learn of the difficulties with flushing the toilet. We trust you see improvements on your next visit. Yours sincerely, The Kensington Cares Team Hilton London Kensington

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4 of 5 stars
cardiff. south wales. u.k.
24 Jun 2009 | Trip type: Friends getaway

Great location , excellent for transport to other places. My second time at this hotel, last was as a single person. Twin room can be claustrophobic for 2 people. I am a smoker and my companoin was a non smoker, she was o.k. with this but I wish there was an area outside the hotel to sit in comfort and... more

Management response from
Hilton-Kensington, Kensington Cares Team

Dear Reviewer, Thank you for your kind comments. We are pleased you found the overall service excellent and yes we do have a fantastic amount of choice on the breakfast buffet! For smokers we offer a designated covered smoking area around the side of the hotel with a bench. We are pleased all requests were promptly dealt with and we...

Loved it!
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5 of 5 stars
Albany, NY
23 Jun 2009 | Trip type: Couples

Just returned from 5 night stay at the end of our trip and very much enjoyed the neighborhood and the hotel. Although we were not one of the lucky ones to have our room upgraded we made do with the space in a standard room and managed quite well. It was kept spotless and tea/coffee cookies were replenished each day.... more

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4 of 5 stars
North Wales
21 Jun 2009 | Trip type: Couples

Stayed here for one night with my wife. Generally, a pleasant and commendable stay. This hotel stands out because all staff treat guests with respect - they are prepared/have been trained to give that little bit extra and nobody had an indifferent attitude. They also greet and talk to guests in a helpful and positive way. Pros: straightforward check-in and... more

Management response from
Hilton-Kensington, The Kensington Cares Team

Dear Reviewer, We are delighted to read your comments and are especially pleased that the team membersreally made your stay special. We are a very happy, friendly team! Your comments regarding food choice have been shared with our Executive Chef to look into. Due to the shape of the hotel our Hilton Guestrooms and Executive rooms are roughly the same...

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Hilton London Kensington Also Known As

Address: 179-199 Holland Park Avenue, London W11 4UL, England
London hotels Hilton London Kensington
4.0/5.0
376