I’ve never written a review in my life and have never had a reason to complain about services. I generally have empathy for people working within the hospitality industry as it gets hectic and difficult at times, but my recent hotel stay at the Hilton Kensington has been the worst hotel experience I’ve ever had and need to express my... more

This is a very good hotel in a very expensive city. Room service is as you would expect from a Hilton property. We have stayed here on a few occasions and would definitely stay again. There are 2 tube stations nearby, the closest being Shepherds Bush which is only the other side of the intersection. There's also a cinema and... more

We had arranged to meet several friends at this hotel to celebrate my husbands birthday - everything was great, all rooms were good, a wonderful range of breakfast items and we also had dinner in the Restaurant - we had a table of 12 and the restaurant staff were wonderful - they explained the contents of the menu, (many hotels... more

Had two separate stays here on business and sampled many rooms. I had asked for a quiet room, and to be brutally honest, I don't think there are any in this hotel. Probably the loudest slamming doors ever along the seemingly endlessly long corridors. Some rooms refurbished - some not, some rooms are absolutely tiny with the smallest shower facilities... more

I stayed at the hotel a few weeks ago and thoroughly enjoyed the stay. The room was spacious and the bed extremely comfortable. The main restaurant is expensive but the food is well worth the price. The only issue that we had was that the nearest tube station was closed for refurbishment, meaning that we had a 10-15 minute walk... more

We choose this hotel because it was the only Hilton we could afford....at $300 per night. While it certainly doesn't compare to what you'd get for $300 in the U.S., it wasn't too bad. The room was recently refurbished, so it was clean, but there was a musty smell about the place. The worst part is the room doors aren't... more

I used to virtually live here Monday to Friday a couple of years ago. Got used to the regulars in the old Exec lounge up on the top floor. This hotel has a nice friendly, homely feel but was always a bit worn out. Revisited after a year away and they have done a superb job with the room refurbishments!... more

This hotel is located in a beautiful leafy neighborhood. A bit inconvenient to the Tube... Central line station is about 1/2 mile away... But it is a pleasant walk, and plenty of pubs and cafe on the way as needed. My room was extremely small, like a train compartment. Hard to turn around in the shower, etc. It was clean... more

This was the third time I had spent my birthday at this hotel, and I have to say we were very well looked after. I had emailed a week before arrival to request an early check in as I was arriving at midday and their check in time is 3pm. On arrival the extremely efficient front desk welcomed me back... more