I echo the recent positive comments since the hotel has (nearly, as soon as the second elevator opens) completed its extensive renovations. We had a pleasant dining experience at two nearby Italian restaurants a short walk north on Gloucester: DaMario is one, and the second restaurant (forget the name) is just a short distance beyond. more

This hotel, as other reviews have stated, is a real gem. Great location, lots of shops nearby, Tube around the corner. The room was large even by North American standards. Everything is new and shiny. My room had two showers!! Slippers and robes were a welcome touch as was the welcoming fruit basket. I also got the breakfast included deal.... more

Just came back from a wonderful trip to London June 17-21. It's my husband, myself, our daughter age 14 and son age 12. Check in was quick and we upgraded to the club level. The club level was entrance to the club with american breakfast - eggs cooked the way we liked it, bacon, hash browns, and more. Also had... more

This hotel has recently undergone a remodeling, and the rooms and bathrooms are very stylish and comfortable (with high-thread-count sheets, fluffy pillows, and sleek modern bathrooms). (As others have noted, one elevator was still being fixed during our stay, so elevator service was extremely slow, and we ended up taking the stairs several times.) However, our room (with two double... more

Great little hotel with a secret garden, fantastic gym, exclusive club lounge and a sexy cocktail list with genuinely friendly staff. We were sold a club upgrade on arrival and well worth the £50.00 supplement. It gave complimenatry English breakfast (for 2), free computer access, mags and rags with drinks between 6 & 8. The room had a great king... more

We had a great stay at this hotel, we are a family of 4 and stayed in a family room,with a cot provided by the hotel. There was plenty of room for us all. The Decor was modern and everything was brand new due to the recent up grade to CP. We lost a bag as the airport and the... more

I have been staying at this hotel many times over the last few years due to my company being busy with the constructuion work on the London 2012 Olympics. Until a few months ago it was a slightly tired Holiday Inn, however I could always rely on good friendly service, reasonable room rates and an almost guaranteed upgrade as a... more

This hotel has recently been refurbished and has a quality feel about it. The rooms and bathrooms are modern and comfortable. The only negative is there was only one lift due to one being replaced and a sign said the lifts were being replaced so I guess this is the final piece. more

We stayed at this hotel twice in February (we stayed 4 days, went to Paris for 4 days, and came back here for another 4 days). We will definitely stay here again, but there were some problems. However, almost all the problems were either a result of the current renovation or will be fixed by the renovations, so I have... more