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Crowne Plaza Hotel London Ealing


Crowne Plaza Hotel London Ealing
Hotel class 4 of 5
Western Ave | Hanger Lane, Ealing, London W5 1HG, England
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Traveller Reviews

84% Recommend
4.0 of 5 stars 36 reviews
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By trip type
All (36)
[ Date ] [ Rating ]
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4 of 5 stars
england
7 Jul 2009 | Trip type: Friends getaway New

We stayed at the Crowne Plaza when going to a Take That concert at Wembley Stadium. We found the hotel really easily on the Hanger Lane gyratory (be careful you don't miss the entrance, it isn't very well signposted!). On the outside it doesn't look that nice but inside it is, I believe its recently been renovated so its all... more

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5 of 5 stars
Bristol
6 Jun 2009 | Trip type: Business, Solo travel

Got fed up staying in hotels in London that offerred a poor level of service so choose this hotel on the basis of Trip Advisor reviews. The hotel accommodation was modern and comfortable, the in-room dining was an excellent quality, the gym facilities were equally so and likewise the breakfast in the main dining area. You have a choice with... more

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1 of 5 stars
London
29 May 2009 | Trip type: Business, Solo travel

This must be the worst 4 Star Hotel in the UK. This Hotel is run on so short staff, that there is only one person at the reception to check in 7 people arriving at the same time and you have to queue up for 20 minutes until served. I tried to call and they never pick up the phone.... more

Management response from
size10London, Operations Manager

Dear Guest I was naturally incredibly diappointed to read your review and would like to apologise personally and on behalf of the whole team for the problems encountered during your recent stay. Please let me assure you I am taking up your points with the relevent Managers to ensure their departments are correctly manned at all times. As can be...

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5 of 5 stars
north shropshire
25 May 2009 | Trip type: Couples

The hotel was superb. Very modern. Great service from the reception staff. It was ideally suited to underground users - with a tube station across the road. We got a taxi from Mayfair back to the hotel one night at a cost of about £50 so would not recommend for people who like to use taxis. But this was our... more

Management response from
size10London, Operations Manager

Thank you for your review. I was naturally very please to read you had a very pleasurable stay at the hotel. I can confirm that parking is £10 per vehicle per night and not £20 as stated. We can also arrange taxis via reception that would be a lot cheaper than £50 form Mayfair to the hotel. However, with the...

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4 of 5 stars
ENGLAND
3 May 2009
0/1 found this review helpful

We have stayed her frequently over the past 8 yrs and had some good experiences and some bad! Stayed again this May Bank Holiday weekend and was pleasantly surprised to find, even standard room, spacious, clean and comfortable. The restaurant is much improved in ambience but the service was slow although only 15 people eating in total on Friday evening.... more

Management response from
size10London, Operations Manager

Dear Liz I was delighted to hear that overall your stay was comfortable and the staff were friendly. I was naturally disappointed that your experience in the Brasserie did not meet your expectations. Please let me assure you, the issues with the service on that evening have already been investigated and action taken to ensure this is not repeated. We...

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4 of 5 stars
Reading, UK
5 Mar 2009 | Trip type: Solo travel
1/1 found this review helpful

For a London hotel and considering the rates charged at weekends, good sized rooms, and quite good value. It is extremely close to Hanger Lane tube station on the West Ruislip branch of the Central Line with frequent trains taking just less than 30 minutes to Oxford Circus - not quite as convenient as a truly central london location but... more

Management response from
size10London, Operations Manager

Thank you very much for taking the time to review the hotel. I am pleased to hear overall you had a good stay. I have taken up your points with the relevent teams and am currently reviewing the internet charges. Please note, they are 40p per minute at present, not £1.20. I hope you will give us the opportunity to...

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5 of 5 stars
isle of wight
16 Feb 2009 | Trip type: Couples
1/1 found this review helpful

There is not much more to say than this hotel deserves a round of applause. For a city 4 star it has really pulled out the stops to provide those little extras that made a stay more comfortable. We arrived at 10.00 am and were immediately checked into our room. Paying £10 for parking was excellent value and we were... more

Faultless
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5 of 5 stars
Nottingham
22 Jan 2009 | Trip type: Family

Best value for money ( I did stay at the weekend on £65 b&b for two per night ). Rooms , service , breakfast , bar , location , helpfulness and effeciency of staff all excellent. I was only slightly frustrated once at breakfast time. The staff seemed a little disorganised trying to reset tables, and the buffet had temporarily... more

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4 of 5 stars
England
21 Nov 2008 | Trip type: Business, Solo travel

I stayed at the Crowne Plaza Ealing 18 times between March and August 2008 whilst my employer was relocating an office, and watched the hotel transform into a very solid 4* property. Rooms were absolutely spotless and very well designed. Standard rooms have shower/bath combination and old-style (surprisingly) TV, plus tea/coffee/mineral water. Executive rooms have a larger bathroom to provide... more

Good Value
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5 of 5 stars
US
18 Nov 2008 | Trip type: Solo travel

Spent weekend in London at the Crown Plaza Ealing. Very good updating done. Modern comfortable rooms and public areas. Very high standard in the furnishings. Bar is very nice and the restaurant is good. Best part about this hotel is that it is directly across the street from the Hanger Lane Tube stop on the Central Line in zone three.... more

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Crowne Plaza Hotel London Ealing Also Known As

Address: Western Ave | Hanger Lane, Ealing, London W5 1HG, England
London hotels Crowne Plaza Hotel London Ealing
4.0/5.0
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