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Holiday Inn London - Mayfair


Hotel class 4.0 of 5
3 Berkeley Street, London W1XJ 8NE, England
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Reviews you can trust

79% Recommend
3.5 of 5 stars 245 reviews
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By trip type
All (245)
[ Date ] [ Rating ]
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3 of 5 stars
Anglesey
1 Nov 2009 | Trip type: Family

We were on 4th floor and very disappointed with the size of bedroom as we had a 4yr old toddler withus. The bathroom was very grubby needed a good clean to the tiles and the ceiling was filthy due to dampness. When I complained nothing was done at first but the following morning I saw somebody else at reception and... more

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4 of 5 stars
wirral
28 Oct 2009 | Trip type: Family

Have stayed here before and booked again because for a family room it represented the best value for the location. We wanted to be near the West end theatres which it is. As already mentioned the furniture is somewhat tatty but I wouldn't agree that it is old fashioned or otherwise tatty. The breakfast is adequate but the dining area... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. Despite this we are also reviewing and enhancing the service offered by our staff,...

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4 of 5 stars
Boston
28 Oct 2009

This Hotel is very expensive. Tiny clean rooms. Small bar and restaurant on premisses. Friendly staff. Walk to palace and night clubs. Tour busses and entrance to The Tube accross from hotel. We had breakfast and dinner included in our room rate wich was a plus. Buffett style breakfast fresh juice and cold cereal. Dinner did not include drinks for... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. Despite this we are also reviewing and enhancing the service offered by our staff,...

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5 of 5 stars
walthamstow village
19 Oct 2009 | Trip type: Couples
1/2 found this review helpful

Wonderful location. Luxurious room and very comfortable Excellent food. Great customer service more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. Despite this we are also reviewing and enhancing the service offered by our staff,...

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4 of 5 stars
Eastleigh
18 Oct 2009 | Trip type: Couples
1/1 found this review helpful

The staff could not have been more helpful or welcoming during our short stay. The room we had was clean and the beds comfortable. My wife is allergic to Glutine and has a problem in many places obtaining food that she can eat, but not in the Holiday Inn Mayfair where the staff went out of their way, sending out... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. Despite this we are also reviewing and enhancing the service offered by our staff,...

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4 of 5 stars
Cambridge
12 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We booked through a discount website and then saw the awful reviews. In the end, we were very pleased with the large, spotless and comfortable bedroom and how quiet our room was . The location is great and meant we could fit lots into a very short stay. We had diy breakfast in bed from the Sainsbury's on the corner... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our rooms pleasing and hope that you enjoyed your stay with us. All feedback both positive and otherwise is shared with our teams on a regular...

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4 of 5 stars
Soots_1
11 Oct 2009 | Trip type: Couples

I have just returned from a very pleasant stay in this hotel. It is located just around the corner from Green Park tube station, and around a 15 minutes walk from Oxford Street. The reception staff were very pleasant and helpful, and I was impressed with the room – it was a decent size and traditionally furnished with a sofa... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. The elevators are receiving attention and we expect full service with-in a few weeks....

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3 of 5 stars
Cambridge, UK
10 Oct 2009 | Trip type: Friends getaway

Everything that's wrong (and right) about this hotel has been mentioned in previous reviews, but to summarise: Fantastic location in central London. Ridiculously over-priced given the poor state of the rooms (not just old fashioned, but badly maintained and grubby), the out-of-service lift (and likely to be out of service for some time) and the lack-lustre service. A stay in... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very pleased that you found our location to your liking. We are most disappointed to learn that your experience with other aspects and staff of the hotel ‘had been less than...

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4 of 5 stars
Seattle, Washington
4 Oct 2009 | Trip type: Family

I booked this hotel on hotwire so at $119/nite, so in getting such a great deal for central london of course my heart sank a little when i learned the name of the hotel....holiday inn? hhmmmph....and after reading a couple of bad reviews I was nervous to stay there, BUT I will say that my mom, sister and I all... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. The elevators are receiving attention and we expect full service with-in a few weeks....

Save Review
3 of 5 stars
Belp, Switzerland
27 Sep 2009 | Trip type: Friends getaway

This hotel is fancy due to its great location btw Green Park and Picadilly Circus. Rooms are clean but need some refurbishment. All in all a good value - when you get a good price. I would go again, but mainly due to its location. more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. The elevators are receiving attention and we expect full service with-in a few weeks....

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Holiday Inn London - Mayfair Also Known As

  • Holiday Inn London
  • Holiday Inn Mayfair
  • London Holiday Inn
  • Holiday Inn London Mayfair
Address: 3 Berkeley Street, London W1XJ 8NE, England