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Holiday Inn London - Mayfair


Hotel class 4.0 of 5
3 Berkeley Street, London W1XJ 8NE, England
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Reviews you can trust

78% Recommend
3.5 of 5 stars 253 reviews
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By trip type
All (253)
[ Date ] [ Rating ]
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2 of 5 stars
england
14 Sep 2009 | Trip type: Couples

Booked this room using free room offer so no charge, the room itself seemed ok but a little tired, the tv reception was very poor most channels unwatchable but it was the bathroom that caused most concern! there was black mould all round the bath and fittings and the bathroom door could not be closed at all. This is the... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very pleased that you stayed in our hotel. We are most disappointed to learn that your experience with other aspects and staff of the hotel ‘had been less than satisfactory’, please...

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1 of 5 stars
Ontario
11 Sep 2009 | Trip type: Family

We stayed three nights at this hotel to take in the sights of the greatest city on earth. My wife and I brought our 18 and 20 year olds and rented two rooms, including an executive suite. The location is excellent - in Mayfair - and close to everything. But that's where the quality element ends. The hotel is run... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very pleased that you found our location to your liking. We are most disappointed to learn that your experience with other aspects and staff of the hotel ‘had been less than...

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2 of 5 stars
World-wide Traveller
10 Sep 2009 | Trip type: Couples

In the age where most hotel chains (and yes, even Holiday Inn) try to re-invent themselves and become design and boutique, what should be the brand flagship, in prime location and charging high prices, is actually the most run-down I have ever seen. Much wear and tear, dirty carpet, claustrophobic bathroom, and an old-style TV. I was happy I only... more

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1 of 5 stars
Pfafftown, NC
9 Sep 2009

The only good thing about this hotel is location. Only one elevator worked and that was sporadic at best, at one point we were instructed to use the service elevator and had to ride up and down with bags of dirty laundry. We were on the 4th floor and had to use the stairs a few times. The concierge service... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very pleased that you found our location to your liking. We are most disappointed to learn that your experience with other aspects and staff of the hotel ‘had been less than...

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4 of 5 stars
Middle England
8 Sep 2009 | Trip type: Business

Stayed several times mainly because of location - just next to Green Park Tube. Rates can vary depending on demand. I stayed here last time for £104 per night (no breakfast) which is a bargain. Added to that I had a room upgrade as well. Rooms are acceptable for an older hotel in London. Trick is to join Holiday Inn... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. The elevators are receiving attention and we expect full service with-in a few weeks....

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5 of 5 stars
6 Sep 2009

I stayed there after a surgery in a wheelchair access room, it was comfortable. more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. The elevators are receiving attention and we expect full service with-in a few weeks....

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2 of 5 stars
Oklahoma
3 Sep 2009 | Trip type: Family
1/2 found this review helpful

We are very familiar with London, as half the family still lives there, and should have trusted my inner voice and stay somewhere else. The location is what lured us into this trap, across the road from The Ritz, a real hotel, and up Berkley Street, about 50 meters from Berkley Square. Up on arrival, a short walk from Green... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very pleased that you found our location to your liking. We are most disappointed to learn that your experience with other aspects and staff of the hotel ‘had been less than...

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5 of 5 stars
Derby, United Kingdom
3 Sep 2009 | Trip type: Business, Solo travel

I got this on a 2 for one deal from the Holiday Inn website - 2 nights in the Holiday Inn Mayfair for £160, and as they had run out of non smoking rooms and had an executive free, I got an upgrade too - fantastic. Whilst you are unlikely to match my luck in getting a £400 per night... more

Management response from
HotelGuestRelations, Guest Relation Manager

Dear Guest, Many thanks for taking the time to write and post a review. Only you can tell us if we are meeting your needs and expectations, we were very glad that you found our hotel pleasing and hope that you enjoyed your stay with us. Despite this we are also reviewing the service offered by our staff, our accomodation...

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5 of 5 stars
midlands
31 Aug 2009 | Trip type: Family
0/1 found this review helpful

I stayed at this hotel with my Mom & my 7 year old Daughter for my 30th Birthday escape. Location wise it is absolutely superb, Stones through from the Ritz and Green park tube station. with in walking distance you have all the major sights, Buckingham Palace, Hyde park, Trafalgar square, Piccadilly, Also all the shopping areas, Oxford street, Regents... more

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3 of 5 stars
Toronto
25 Aug 2009 | Trip type: Family

Stayed at the Holiday Inn Mayfair for three nights for family vacation. Disappointing hotel, dated furniture. Soap sliver provided in bathroom does not seem to be in keeping with the supposed hotel quality, was more of Quality Inn type. There was no lotion, no other bathroom amenities, basic shampoo and gel only available. Room size was quite good as we... more

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Holiday Inn London - Mayfair Also Known As

  • Holiday Inn London
  • Holiday Inn Mayfair
  • London Holiday Inn
  • Holiday Inn London Mayfair
Address: 3 Berkeley Street, London W1XJ 8NE, England