We did not really know what to expect when we arrived at this hotel as the reviews were so mixed. However we were very pleasantly surprised. The room was clean, quiet and comfortable; the bathroom was nice and modern with a good shower. There was plenty of space in the hallway for luggage with a proper luggage rack in the... More

We stayed overnight 11th Feb on a groupon offer. The room was comfortable except too cold (given that there was snow on the ground outside!). Radiator couldn't cope at full heat. Staff very helpful but all they could do was give us extra pillows and duvets which we used to try to block the cold coming in through the (inadequate)... More

We stayed here over a Saturday night on 6th February using a Groupon offer. My main disappointment was that we were given a smokers room. It stank of cold cigar and cigarette smell. I asked to be moved to a non-smoking room but they were fully booked. We were given an air freshner spray which I sprayed at least 5... More

A friend and I stayed here on 6th February and had a decent stay. We both agreed the beds were really comfortable and we slept very well even though the hotel is near the road. The Twin room was a good size, with tea making facilities and a bottle of water. Breakfast was good, the fried breakfast was nothing special... More

Hairdryer was excellent as was storage space and lots of hangers. Breakfast was extremely overpriced. We had breakfast both mornings and were charged a staggering 62 pound for the pleasure! Breakfast consited of for me on the second morning, some bacon and beans and one glass of orange juice. I didn't have tea or coffee or toast as there was... More

Stayed for 2 nights Sept 2010 and it was quite good. For this reason we booked again for 1 night in Nov 2011. We won't be going back again! The check-in was overly complicated and in the room the hairdrier kept cutting out as well as smelling as if the plastic was melting. We told reception but they just looked... More

Just a couple of minutes walk from Queensway underground station, with several bus routes stopping nearby - and - useful for tourists, London sightseeing buses stop right outside teh hotel. Check in handled swiftly and efficiently, room on the 6th floor overlooking Hyde Park was adequate in size. Some minor repairs should have been done to the room, including replacing... More

We stayed here for 4 nights in January 2012. I expected the rooms to be small and they were, but they were clean and well kept. We had an included breakfast which we thought was excellent - we really enjoyed it! The hotel was in a great location with the park for exercising right across the street, shops and restaurants... More

At check in, we were told that our booking isnt on there system, having booked through booking.com i showed them confirmation but they still suggested we hadnt booked a room. Then i was told i booked February instead of January which is a total lie as i had confirmation in my hand that stated my stay was for January. Staff... More