I risked this hotel again having been really disappointed with my room the previous visit. Well was a pleasant surprise. I arrived at reception and they knew I needed a quiet room - same grade as previous visit. I was on the 7th floor - all the corridors were refurbished so I felt optimistic about my room and was not... More

After some 30 years we returned to the Kensington last Saturday night The Hotel overall was good. Food excellent. Male staff very helpful and pleasant. However the female staff all seemed to be from the same mould, stroppy to say the least. However excellent location for central London.

Such a disappointment. Luckily it was just for one night. The bathroom was shocking. There was mould on the tiles, walls, ceiling, window and the slatted blind. So much so that I didn't even have a shower when I left, we just got up early and escaped. The carpet in the bedroom was black with dirt at the edges. Air... More

I booked this hotel through BA and the price, including a full cooked breakfast, was a great rate for central London so I wasn't expecting too much especially after reading some of the reviews. The hotel is ideally placed for the London Tube (Kensington High St is about a 3 minute walk) and the shops. I'd read that the the... More

When booking we were disappointed that the price was bumped up by VAT right at the end of the booking process. I can understand why - the sum they were quoting is what they receive and the rest goes to the Exchequer - but it makes life far more difficult when trying compare value for money with other hotels. I... More

I stayed at this hotel as part of a week-long coach tour of Britain; reservations and payment were made by the Cosmos/Globus vacation group. It was disappointing how Cosmos dumped us in such an inferior hotel for the last night of our tour - after evaluation forms had been collected. The hotel was far below the standard of the others... More

I was a bit worried after reading all the negative comments, but my own personal experience was fantastic right from the start, as soon as I arrived staff were friendly & prompt. Having read reviews recently about poor rooms etc, mine was a great room for a basic room with ampl room for 2 people plus luggage. Location was fantasic... More

The hotel's location is excellent, just off High Street Kensington and close to the tube station. The staff were friendly although check-in was slow and they offered me an upgrade to an executive suite for £30 which I couldn't avail of as it was a company booking. I was staying on business and had a single room with double bed.... More

I spent my 3 nights stayed at Kensington Close Hotel during my recent visit to London. It is strategicly located near to Underground and very near to Kensington High Street. The hotel lobby looks pretty good and large. However, the check-in process took quite sometimes on the day I check-in as they are few groups of tourism checking in as... More