I recently stayed at the Kensington close hotel and it was the best stay i had. I was very well looked after by the staff who are very gentle and polite. Don't listen to what people say about never staying there. I guess if people are difficult and hard to please then nothing will be good for them. Rooms are... more

Whilst in London on business, we decided to book two nights at this hotel after viewing the website. The spa (recently completed looked appealing on the hotel's website.) Do not be misleaded! although the location was excellent, only 2 minutes walking from Kensington High Street tube station, the hotel building was extremely ugly and the entrance reminded us of an... more

Rooms - tiny, cramped with very very limited & expensive wifi access Fire Alarms - frequent and appalingly managed, 2 on the Sunday night, 1120 & 1225, 1 on the Tuesday 0120... Staff - inattentive, rude and discourteous particularly in business centre Breakfast - overpriced and no better than a very poor transport cafe more

Ok, I've read the reviews and I should know better. This is truly an alarming place, as in the fire alarm still goes off in the middle of the night!!! Reviews going back to 2006 refer to this problem, and it still happens!!! Yes, in 2009! I'm here on a multi-night business trip. So far, one night, one fire alarm.... more

Due to a flood at the Kingsway Hall we were offered this as an alternative as it was a 'sister' hotel. It turned out to be a bit like one of Cinderella's sisters. Small rooms, though clean. An unattractive lobby teaming with Ilalian teenagers on arrival and teaming with Italians on departure. Did not have breakfast. Trying to get our... more

I was in London for a conference and it was my first time in the city, so I stayed in my room for very little time. I felt claustrophobiac, though, which i've never been. The room was ridicously small, I could not unpack most of my clothes. Using the toilet was a venture. All the staff, except for a door... more

I booked this hotel through late rooms as a secret hotel. I must admit I was concerned when I read the reviews. On arrival the staff were very helpful and pleasant. We got to our room which (standard room) was very clean however as mentioned by another reviewer the room was very small and the bed (which was also small)... more

I thought that previous reviews complaining about the smallness of the bedrooms were because Americans were used to large rooms in their hotels, but I discovered that they were absolutely right. Our room was so small that there was no room to walk properly between the bottom of the bed and the wall - I had to sidle along sideways!... more

I have stayed here before in a twin room which was small BUT my room this time was TINY could JUST walk around foot of bed and TWIN beds were touching each other!! i.e. no room between the beds to move around. The hotel is in an AMAZING location a few minutes walk from tube,many dept stores,restaurants and cafes. An... more