As we checked into the hotel (early check-in) we were asked if we wanted to upgrade to an executive king at no charge. Our room was overlooking Hyde Park and was perfect for our needs. We did not come to London to spend time in our room. The location was great, close to Queensway Tube. Again, we did not come... more

And it got this rating because of the wonderful breakfast staff and the concierge on duty when I was not a guest. The desk staff was absolutey clueless. The breakfast staff and the breakfast itself were wonderful. The staff was extremely pleasant and the buffet was good and lots of food options. The desk staff were clueless. Example. My sister... more

Good location. Easy walk to underground and bus stops. Not freshly prepared quality but breakfast OK, eggs, bacon, sausage, and regular buffet breakfast food. Staff very polite and helpful. Room OK overlooking Hyde park. Note if you get an adjourning room check out closet space before accepting. Altho we had a room facing the street, noise was not a problem.... more

I had very low expectations for the hotel considering it's a 3 star hotel. But, I was pleasantly surprised. It was not bad at all. The location was convenient, and I got a room with an excellent view of the Hyde Park. It's a quiet area, yet close to busy Queensway! The staff were very hospitable, and accomodating. The room... more

Stayed three nights whilst attending a conference. Good location, right on the edge of Hyde Park, and friendly, professional staff. But my double room was very small, cramped and dark, with almost no storage space, the cooked breakfast was dry and rubbery (even if you got there when breakfast started at 7AM) and the miserly provision of consumables was irritating:... more

We booked this hotel for a 3 day theatre break because it was close to Queensway tube station and not far from Oxford street shops. Reception was quick and easy with friendly staff and even though we arrived 3 hours early they allowed us access to our room on the 8th floor. The room was quite well used , clean... more

Just returned from three nights at the Thistle Kensington Gardens and after reading some of the reviews I was a bit apprehensive about the hotel but have nothing but good things to say. We checked in very quickly and found our standard double room to be perfectly adequate for our stay. The room was very clean, had a comfortable bed,... more

It might be because I am from Thailand where the cost of living is much lower that in London. Personally, I think the rates of the room I stayed were too high compared to the quality I got. The room itself was not that bad, but it was not as clean as I had expected. The amenities were not as... more

We picked this hotel for its location near Hyde Park and Kensington Gardens. The rooms were average size for a London hotel with a very comfortable king-sized bed and a bathroom shower with fantastic water pressure. In London you can't always count on either of those things. The traditional English breakfast was included in the room rate and was adequate.... more