I alway stay in the Bayswater area and at last, with UMI, have found a base! This is exactly what a "budget" traveller needs: clean and with everything you need, not squallid like so many of the other hotels in this area. OK, so the room is small, but do you go to London to stay in your room? I... more

This is a great hotel! The rooms are really cheap, and I have never encountered more professional staff in London. I find it hard to find decent priced single rooms in London; single supplement charge of hotel rooms are usually horrendous, which I find frustrating since I normally travel with couples. At Umi I only paid 59 pounds per night... more

it was really good experience,thought i had a long flight from india staff were really welcoming and offered me room wihtin 1 hour nice coffee shope where you can get nice coffee with fresh food. overall i would say this is nice hotel i would come back and stay again. more

I have never experienced worse customer service at a hotel! I watched the clerks roll their eyes at other guests and talk behind their backs when the guest walked away. They were incredibly argumentative with me and other guests and made the stay very uncomfortable. I e-mailed the corporate office to let them know how rude the front desk staff... more

I stayed here four nights in February and stayed in a single room. It was a good price for London (about 100 usd per night) considering the painful exchange rate. It's not far from tube stations. I used Bayswater and Queensway. Now the rooms are small and there are squeaky floors throughout the hotel, but that wasn't a huge bother.... more

My stay here was just awful – this hotel has just about the worst customer service I’ve ever encountered. Firstly, when I booked online this hotel had a different name - the Westminister. I was never informed of the name change and spent a number of hours searching for it when I arrived in London. The weather was particularly bad... more

Stayed at the Umi hotel for 3 nights in a double room in mid June,the place has the look of an old hotel that has been done up on the cheap,but at least its trying.The staff were all helpfull and happy enough and the "tick your own breakfast "order cards were ideal as most seem to have little spoken English.I... more

My son and I travel to the UK annually and this year decided to spend a few days in London at the start of our trip. We found the Umi Hotel through Hotwire and have never been so disappointed. The reservation that was sent to the hotel was for 1 adult for a single room - beware! In Britain, this... more

Two colleagues and I were booked in three singles for a business trip. It's not exactly anything to get excited about if you're there for business, but I imagine a backpacker or solo budget traveler would be satisfied. The rooms are so basic, like staying in a college dormitory. I think I was in room 206. Bed was comfortable and... more