I so wish I read the reviews before having booked at this place. It got my vacation off to a horrible start. Sofa and soft furnishings all had a grey dirt pall. Sofa was torn, had stuffing coming out of it, and stained. Bath towels were threadbare, and also stained. Very badly maintained, if at all. Was very disappointed, especially... more

I have been staying here annually for the last 4 years. I took some of the negative reviews with a pinch of salt but have to admit things have slipped. In fairness, they say they are about to refurbish. This is a great area and this time I also stayed in a hotel nearby which was much better value for... more

I was recommended this Apart-hotel by a travel agent and I booked it through the internet. The hotel was ideally located for me as I have 2 small kids. The sub-station, supermarket and some of the sight seeing were all within walking distance and the area was good also. However the Apart-hotel was not worth the 200 GBP par day... more

1.Staff are unhelpful 2.Tea and coffee facilities were bad-take your own milk as all we were provided with was 2 small pots to 2 tea bags and 2 coffees! very strong tea and coffee. 3.We booked a double and got a twin- no apology 4.Towel was stained not a good impression when we first looked into the bathroom 5.For some... more

I have stayed in Citadines before but this was the first and will be the last time for this one in South Kensington. It was tired and in urgent need of redecoration - stains all over the ceiling, paint flaking off, grubby upholstery, nothing between the sheet which was too small and the stained mattress etc. The sofa was so... more

Very average. Surly unhelpful staff and very tired rooms and common parts. get what you pay for i suppose but it does need a real kick up the backside. On the plus point it was clean. more

Terrible! We had to flip the mattress to be able to sleep on it because there was a spring sticking out of it and as we flipped it we saw the mattress was loaded with stains! And it was the worst mattress we had ever slept on. We would expect better from a $50 motel on the side of the... more

I booked this hotel apartment for five days as it was easier with my two year old than staying in a hotel. First the positives it is in a fantastic location and was very quiet, the staff were nice and helpful. Negatives it was pretty dated. The apartment was clean (ish) but neded some TLC. Crayon marks on the door,... more

My husband and I have lived in London for 6 years (near West Kensington/Earls Court) and as we now live abroad were keen to go back to London with our 2-year-old son, for a few days. We were looking for an Aparthotel, in case we needed to cook a quick meal for our 2-year-old son. Location for us was key... more