1.Staff are unhelpful 2.Tea and coffee facilities were bad-take your own milk as all we were provided with was 2 small pots to 2 tea bags and 2 coffees! very strong tea and coffee. 3.We booked a double and got a twin- no apology 4.Towel was stained not a good impression when we first looked into the bathroom 5.For some... more

I have stayed in Citadines before but this was the first and will be the last time for this one in South Kensington. It was tired and in urgent need of redecoration - stains all over the ceiling, paint flaking off, grubby upholstery, nothing between the sheet which was too small and the stained mattress etc. The sofa was so... more

Very average. Surly unhelpful staff and very tired rooms and common parts. get what you pay for i suppose but it does need a real kick up the backside. On the plus point it was clean. more

Terrible! We had to flip the mattress to be able to sleep on it because there was a spring sticking out of it and as we flipped it we saw the mattress was loaded with stains! And it was the worst mattress we had ever slept on. We would expect better from a $50 motel on the side of the... more

I booked this hotel apartment for five days as it was easier with my two year old than staying in a hotel. First the positives it is in a fantastic location and was very quiet, the staff were nice and helpful. Negatives it was pretty dated. The apartment was clean (ish) but neded some TLC. Crayon marks on the door,... more

My husband and I have lived in London for 6 years (near West Kensington/Earls Court) and as we now live abroad were keen to go back to London with our 2-year-old son, for a few days. We were looking for an Aparthotel, in case we needed to cook a quick meal for our 2-year-old son. Location for us was key... more

Was booked in this location for a work visit to London. The location is convenient--a short walk from the Gloucester Road tube station and close to Kensington Gardens--and for long-term stays I suspect many would like the in-room kitchens, despite their smelling heavily of roach spray. The rooms aren't particularly comfortable--small, uncomfortable convertible beds in the studio apartment and a... more

We're from the USA and were visiting our student daughter in London over Thanksgiving. Through an agent, we found a one bedroom apartment with Citidines near our daughter and secured the room with a credit card deposit. The Citidine staff accidently cancelled our reservation two days before our departure. We were placed in another Citidines property in South Kensington which... more

Location great but there it ends. Just spent weekend in this apart/hotel and very disappointed and certainly not worth the money. Rooms clean but need refurbished. Bed settee shabby, bath yellow and tiles in need of grouting. Hand towel rail fell off when we hung a towel on it. Towels were so hard uncomfortable to use. Won't be back and... more