Family holiday in London with children of 3 and 1.5 Booked a junior suite with extra bed and cot. Extra bed was not there on arrival despite confirmation of booking details by phone the previous day of arrival. Reception staff made an error with key cards. Called reception but would not send someone up, so had to go back and... more

As i said in the title, the location is fantastic. I stayed there for a function on Park Lane. V nice hotel, very modern lobby/bars/restaurants etc. Drinks and service was prompt and efficient. Breakfast was very spread out, maybe this is the way some people like it but you had to walk from either end of the breakfast room to... more

This was special birthday treat. The lobby is lovely but we were sent up to the eighth floow to a tiny and very smelly room (smoking). Asked to be moved to a non-smoking room and packed off down the road to another buidling. This had a dedicated reception manned by a member of staff who did not even greet us... more

The bars and reception area of this place are just stunning and the hotel is in an excellent location. Perhaps I was in a cheaper room, but the room was cramped and badly laid out. However, it was possibly the most comfortable hotel bed I've ever stayed in (and I travel a lot!). The service on reception and at breakfast... more

The lobby was modern art museum-esque and fully of tourists of all stripes, but the basics of this hotel - rooms, closets, showers, food, gym - were average at best. Felt like I paid for the lobby. Wish it was a style I liked. more

This hotel has a phenomenal location – you can almost touch Marble Arch as you come out of the front door. Reception is vast – which is probably just as well as you need a lot to look at while you wait to check in. There is some really impressive sculpture to look at – which is just as well,... more

This hotel is in a good location for shopping (right next to Oxford Street) Our room was quite large with iron, ironing board, flat screen tv etc.Comfy bed. The hotel does seem rather impersonal. The main entrance lobby is very large and ultra modern. The biggest problem was the time taken to book in. We had pre-booked and pre-paid and... more

Whilst no doubt a great location, the room we had was pokey, dimly lit and the bathroom badly designed. The room wasn't even serviced until I had called, which is not acceptable at 3pm after a long day out. Shower in bathroom let more water out on floor, and the sink unit was so badly designed there was water everywhere.... more

Theres no doubt, when you first walk through the doors into the reception/atrium, you're impressed. The staff seem slick and efficient the space is dramatic and cathedral like with excellent videoart and sculpture. That smug feeling of money well spent, however, melts away as you enter the bedroom area. When the idea of "IKEA on acid" dawned on the room... more