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The Cumberland

4.5 of 5
Great Cumberland Place, Marble Arch, London W1H 7DL, England (Marylebone)
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The Cumberland
Ranked #372 of 1,081 hotels in London
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2,366 reviews from our community

Traveller rating
    493
    905
    516
    257
    195
See reviews for
Families
277
 
Couples
769
 
Solo
205
 
Business
574
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Perhaps the best thing about the Cumberland is its convenient location -- around the corner from the Marble Arch stop on the tube and across from an entrance to Hyde Park. The lobby is artsy modern. My room 8047 -- 8th floor, double bed -- was fine. Odd that there were bath towels and hand towels, but no wash cloths... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 May 2013 NEW

Service is excellent rooms are on the small side but are very well equipped free internet connection and tea coffee or chocolate available in room. Breakfast excellent . all round a very good hotel with good bars and restaurant

Was this review helpful? Yes 1
Jersey, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

£140 per night and the room was dark and small. Fortunately I was only there for 2 nights. Humming air conditioning units kept me awake. Good location but I would not stay here again. Room service was the mot expensive I have ever had in London.

Was this review helpful? Yes 2
Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 18 May 2013 NEW

This hotel is just a few steps from the tube station and the customer service is of the highest standard I have come across in years. The front of house staff are welcoming, efficient and helpful and the hotel entrance is modern, fresh, artistic and spacious. My double room was very comfortable and jewel like. The room was very modern,... More

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Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

I recently stayed at this hotel for a work conference and the rooms were very good size as far as US standards compared to European standards. The entire hotel was clean and modern with a great atmosphere. Customer service was great all around, location was central to both historic sites and shopping. Overall I would put this at the top... More

Was this review helpful? Yes 2
Angela R, General Manager at The Cumberland, responded to this review
18 May 2013

Thank you very much for your kind comments. Myself and all the staff at The Cumberland love to hear how happy our guests feel during their stay. Being away from home on a business trip can sometimes be uncomfortable. I hope you come and visit us again, next time on a leisure trip. Kind regards. Ian Peck. More

glasgow
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

Quirky set up in the reception area with various pieces of artwork scattered around. Room was comfortable enough but on the small side. Bathroom felt cramped. Was offered a room with a bath or walk in shower. I chose the shower but the layout in the bathroom just felt awkward. Staff at reception very polite at check in and check... More

Was this review helpful? Yes 1
See 3 more reviews by brownba for London
Angela R, General Manager at The Cumberland, responded to this review
18 May 2013

Thank you for your valued feedback. I am glad to hear our staff at check in and out were friendly. We pride ourself at Te Cumberland on great service. I have noted your comment about the the lack of space and impracticality in some of our Bathrooms .These were designed as such when The Cumberland was refurbished 4 years ago... More

Brighton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW

Booked in for work, had an inner room that face in the inner courtyard, very noisy due to humming aircon and single glazing. The room had recently been decorated, but done cheaply, as there was overpainting on all the fixtures. The standard double was very small, but has all the facilities, staff were friendly. The reception was very well decorated... More

Was this review helpful? Yes 1
Angela R, General Manager at The Cumberland, responded to this review
18 May 2013

Many thanks for your feedback. We take all feedback seriously as it is also through learning of the areas where we fail our guests' expectations that we can make the necessary improvements and trip advisors comments are all taken on board. The room you were alloocated did not reflect our usual level of service standards and products and that we... More

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4 of 5 stars Reviewed 15 May 2013 NEW

Great location by the Marble Arch, walking distance to Oxford street and edgware road. Massive hotel, good and clean rooms, service has improved very much since my last stay. Would recommend for solo/family/friends travelers.

Was this review helpful? Yes 1
Angela R, General Manager at The Cumberland, responded to this review
16 May 2013

Thank you for your kind positive comments. I am glad to hear your return visit was even more enjoyable than your first. It is our job to make sure your loyalty is rewarded. Each return visit we aim to be as good, even better than the last. Thank you for your recommendation and loyalty to The Cumberland Hotel. Kind regards.... More

stoke-on-trent
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 13 May 2013

This hotel was great really central for shopping and Theatre ,me and my daughter were really impressed by the staff one member called Amhed check us in half an hour earlier than stated so helpful, rooms really clean although a little small but don't let this put you off really modern appliances,bathroom modern beds comfortable ,breakfast fantastic something to suit... More

Was this review helpful? Yes 2
See 2 more reviews by trenthamgirl for London
Angela R, General Manager at The Cumberland, responded to this review
14 May 2013

Thank you so much for your positive comments. I am very happy you were comfortable in The Cumberland Hotel and hope we can accommodate you again in the future. With kindest regards. Ian Peck. More

Glasgow, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 12 May 2013

Myself and my Fiancé have just returned home from a weekend stay at this hotel. I cannot say enough what a lovely stay it was. To be fare I thought the rooms looked a bit bigger on the hotel website but for all the time we were in the room it didn't matter to us. The beds are so comfortable!... More

Was this review helpful? Yes 2
Angela R, General Manager at The Cumberland, responded to this review
14 May 2013

Thank you so much for your positive comments. I am very happy you were comfortable in our Hotel and hope we can accommodate you again in the future. With kindest regards. Ian Peck. More

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Hotel Summarization (Beta)

What travellers say

  • Marble arch(165)
  • Oxford street(88)
  • Great location(64)
  • Hyde park(63)
  • Very good(49)
  • Star hotel(20)
  • Reception area(15)
  • Tube station(14)
  • Friendly and helpful(10)
  • Double beds(5)

Additional Information about The Cumberland

Address: Great Cumberland Place, Marble Arch, London W1H 7DL, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#229 Luxury Hotels in London
#292 Family Hotels in London
Price Range: £££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch it is perfectly located with superb service and facilities even boasting a Michelin Star among it's many accolades. It's inspiring lobby exhibit's inspirational original works of modern art, perfectly complimenting it's contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 
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Also Known As:
The Cumberland Hotel
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
Cumberland Hotel

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The Cumberland
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