Theres no doubt, when you first walk through the doors into the reception/atrium, you're impressed. The staff seem slick and efficient the space is dramatic and cathedral like with excellent videoart and sculpture. That smug feeling of money well spent, however, melts away as you enter the bedroom area. When the idea of "IKEA on acid" dawned on the room... more

I rang prior to arriving asked for an upgrade. Was informed i would have a luxury room! the room was located in the annexe of the hotel. basement room, lift out of order bed was touching the wall, the room was so small!!! Returned at 3pm next day, the room had not been made up... The shower didnt work properly,... more

Stayed 2 nights at Hallow'en weekend - great location,1 minute from Marble Arch Tube Station, just off Oxford Street. Lobby is very impressive but had to spend 40 minutes there checking in - it was a busy Friday afternoon, 5 desks open but not going anywhere fast. Huge no. of rooms but all boutique type i.e. small. Bed (nice) takes... more

Terrible, terrible, terrible!!!! Booked and prepaid for a delux double. After queing at check in we got a very large and spacious twin with blood on one of the pillows. When we said we were not happy at this and wanted what we had actually booked, we were told that the hotel was full but we would be moved the... more

Do not be swayed by the modern lobby with all of the crazy statues once you get on the elevator every expectation must be lowered. Our room was extremely dark (it had one light that was about the size of a golf ball). Thus, making it a tad difficult to see when you wanted to get ready in the evening.... more

As well travelled couple I find this the worst hotel FULL STOP. Why they allow these premises to have a 4 star is unbelievable. Booked a delux king park view. On arrival was given a delux double no view and they insisted it was a king. LOL look at there web page and they had given me a delux double... more

We wanted a room overlooking Oxford St but were told one wasn't ready yet - we could either wait, or have a room at the back now. We chose 'now' and we weren't disappointed. It looked onto a quiet street, with almost no traffic noise, and despite being near the lifts, we didn't hear them either. We slept well. The... more

I booked this hotel for a group of 9 people for one night on Saturday 24th October. The booking I made was: 1 single room, and 2 quad rooms. I confirmed the booking several times before I arrived, as I had read the reviews posted on tripadvisor, and I was a little bit anxious. Upon arrival I was delighted with... more

Location was great, right next to Hyde park, a cinema, the marble arch tube stop and of course Oxford Street shopping. Marble arch tube stop was closed most of the trip, which was a shame but not the hotels fault. The Foyer was impressive, but felt more like a art gallery of not particularly inspiring art. We booked a double... more