We stayed at the Grosvenor House using our Marriott points for a stay of 8 nights. Upon checking in at 1:30pm we were told the room wasn't ready due to the hotel being full, but we could use the executive lounge because of my husband's Marriott reward status. We were in there maybe 40 min's before they told us our... more

My husband and I stayed here last week for two nights. Our room finally appeared after walking along 8 corridors!!! We had never asked for a smoking room but we got one, thank goodness there was no smell. The room was okay, not large, but the bathroom was quite large with great amenities. The one bad thing for us was... more

Hotels in the UK are not generally a great standard, but the Grosvenor was surprisingly nice and to a very high standard. I would recommend it highly. It was very modern and very high class it you want a good standard for London stay here not cheap though. more

I have stayed in all types of hotels before and I have never before lost anything in any of these places. Although the staff was friendly at JW Grosvenor House (except security manager), they were not able to solve the mystery of disappearance of my personal items from the room. It partly ruined my vacation and I cannot recommend this... more

Just back from a 3 night break in London. Stayed at the JW Grosvenor House Park Lane. Travelled with my husband. The whole experience was wonderful. The location is perfect easy walking distance to sights - Hotel looks onto Hyde Park. Tubes are only minutes away eg Marble Arch to the right while Hyde Park corner to the left. Buses... more

The location was fantastic, the staff was friendly and welcoming. The room looked as if all the furnishings were brand new! Room service was prompt & delicious. The shower had the most complicated on/off system, but I was able to figure it out & then enjoy the robe & slippers in the room. more

Stayed here over Valentines weekend and was immensly impressed. The refit has been completed and is a credit to the Marriott brand. The staff are attentive without being overbearing, the rooms immaculate, and having Corrigans restaurant on site means you bearly have to leave the building. However if you do it is perfect for all of central London's attractions and... more

My husband and I spent the Christmas and New Year holiday in London. Although we arrived early in the AM, the front desk staff was able to check us in. After viewing several rooms, we settled on a smoking room on the 4th floor. Thankfully the room had no residual smoke odor. The full english breakfast was wonderful. We found... more

its one of a kind place to be in when your in london its excellent beautiful and classy more