I spent three nights there last month, the hotel is luxurious, calm and clean.. however it's a kind of isolated from any shopping area/ food courts. i forgot personal stuff there, and after i returned home with a couple of emails, they sent me back my missing stuff FREE OF CHARGE! more

We stayed at this hotel in Aug for 3 night family break to visit all the sites. We had a lovely spacious family room with everything you would expect from a 4 star. The hotel staff were very friendly and efficient, we arrived around midday which ment our room was not ready however they stored our luggage so we could... more

This is a great hotel near the City, I stayed here for several weeks for business. The hotel is quiet as it is just off a main busy road, though the location is great as it is minutes away from the tube, Tower and other attractions. The rooms are very large, as with all novatel's I've stayed in. The room... more

My flight arrived at Heathrow at 6 am. I was exhausted - not to worry - they let me into my room at 8 am! The room was one of the quietest (and I am fussy about noise) I have ever stayed in - I have no idea how they do it! The location was 5 minutes from Tower Tube... more

Stayed here with young kids and we were very impressed. Super location, 1 minute walk from Tower Hill Tube. We were able to have the kids in our room, so the rate was very reasonable and included a great breakfast (100 GBP per night). The hotel was clean and relaxed. The rooms on the Coopers Row side suffer a little... more

Stayed one night for a business trip. Very comfy bed and modern bathroom with a great shower. Major building works going on next door, but room was well sound-proofed so no problems there. Skipped breakfast, so can't comment on that. This would be one of the hotels on my list for a trip to London, even if I was paying... more

Great location - near to Tower and tube station. Room was great - no problems and breakfast was very good - as it usually is in Novotel. Only complaint is the bar prices - just silly! more

very comfortable and spacious room, superb location. breakfast superb, buffet style eat as much as you like. If this is an example of Novotel i would always look for one of their hotels wherever i was travelling to. more

I booked a twin room for two nights through late rooms , on the 1st night I was given a smoking room on the smoking floor which obviously smelt awful. They have no true twin rooms also , instead you have to unpack a sofa bed each night. I asked to be moved but was told this would not be... more