Not what I would rate as a small friendly hotel, staff are curt and just plain rude, the lift was out of order when I arrived and I was told to just use the stairs to the third floor room and no help offered with the three cases I had with me. I had booked an ensuite room and to... More

This place isn't clean. I was horrified by the bedding and was never comfortable for a minute. The staff was unpleasant, the breakfast not good. It was traumatic to stay here. I'm returning to London soon and will steer clear of this mess. Every other place I've ever stayed in London -- countless places -- was far better. I was... More

I have driven across the US and stayed in some pretty questionable hotels, but when I come to London I know that I have to be, shall we say "flexible" about my expectations for a hotel room. I realize that when traveling through Europe it's wise to bring your sense of humor however I was totally unprepared for my experience... More

Be warned, stayed one night and woke up the next day blotchy and itching all over. Now having to have everything worn dry cleaned / thrown out so as not to transfer home. Avoid room 7, not just for the fact you'll be bitten to death, but you get the added bonus of the kitchen staff making lots of noise... More

Firstly it is not 24 hour reception. If you arrive after midnight you have to knock on the door as your key , even if you happen to sneak it out, does not open the main front door. If you can wake somebody up they will let you in at their discretion. My female travel companion arrived back around 2am... More

Its funny as i've seen so many reviews on here bashing this hotel and I really don't know why?!?! It was in a perfect location being only 5-10 min walk to Earls Court and 5 mins to the tube, the breakfast was spot on each morning and the staff friendly. We arrived early on the day of checking in (10.45am)... More

Hotel Oliver is in quite location on a main road within walking distance to The Natural History Museum and to Earls Court Tube, buses, also to restaurants and food stores. We liked the breakfast service, coffee and tea faciltites available for free in the tea room 24hr. Also liked the family room. We would definately use again. More

We asked the hotel receptionist to call a taxi at 4:30 in the morning to take my mother to the airport at a fixed price. A man appeared in a car and instead of taking my mother to the airport gave her a very long drive around London, apparently lost ...and left my mother at another site near the airport... More

Ended up here for 1 night after my original reservation was cancelled by accident and this was the closest hotel to my location the booking agent could find. Hotel is close to tube. Plenty of shops, pubs and cafes nearby which is good because the less time you spend in this hotel the better. I was in a single room... More