I quite like the South Ken area and I was looking forward to the nice hotel with "modern standards of comfort" - I booked for GBP 117.00, after all. The exterior is grand - but the lobby was slightly shabby already. And nobody bothered to help me with my lagguage at the check-in. It came worse : the room was... more

I was at this hotel with a small group and was unsure of what to expect after reading some of the reviews on this hotel. Upon arriving at the hotel we were impressed by the professional and helpful staff and clean rooms. The rooms are not large by American standards, but not many hotels in Europe have American sized rooms.... more

I stayed at this hotel again because I had a good stay in 2005. The location is excellent, between the So. Kensington and Glouchester tubes, surrounded by restaurants and shops and a self-service laundromat just a block away which was great. When I first arrived, I was given a room on the 5th floor right across from the elevator -... more

We have just returned from 5 nights at the Regency and loved the experience. We are Australians and were visiting London on holidays as tourists. The hotel was clean and well appointed and the staff were friendly and helpful. The hotel is very close to the South Kensington underground and there are many super restaurants nearby and laundromats etc; but... more

we have got back from are stay in hotel regency what a great hotel staff were lovely, room was not at all small had everything you needed very clean ,breakfast lovely overall it was exellent thank you very much for looking after us B .JONES J. JONES N.WALES 24/5/08 more

Stayed here for 8 days during first ever trip to London. Staff were rude and dismissive. Dining room managers were the worst. Basically if you don't appear to be of Eastern European descent (as most of the staff appear to be), you are treated with disdain. When we asked for a ridiculous situation to be corrected (dining room mgr seated... more

I was booked into this hotel for a business trip. This is the worst hotel I have ever stayed in in London. Horrible. Bleak ,dated , small room with ancient Grundig portable TV. Furniture stained with many cup rings. Noisy. Dark. Miserable. Asked for a change of room - reception rude and dismissive. They could not care less whether you... more

Most disturbing nights sleep ever! Kept awake all night by the sound of loud ticking clock, after several investigations in the middle of the night discovered it was coming from the wall behind the bed. On complaining next morning, duty manager pointed out there was a huge electric meter on the other side of the wall on the stair well,... more

Dont know what people are complaining about.Lovely hotel.I stayed with my two daughters aged 16 and 20.Our room was a triple room very spacious...yes not the ritz but clean and very quiet and the restaurant was spacious with lovely bar and conservatory.The continental breakfast was excellent.Excellent italian eateries in south kensington.10/10 choice to stay.No rowdy people and great customer service. more