I booked this hotel through airmiles as it was close to the tube for an event at the hammersmith apollo, and location wise this hotel was great for that purpose. However i feel that the photographs and descriptions on the hotel website bore little resemblance to reality. Our room was very small and had a dreadful strong smell of damp... more

We stayed 5 nights and were delighted with the size of our superior double room, which overlooked Bina Garden. Queen bed, couch, arm chair, cresser, tv (never even turned it on) desk, table with 2 chairs, large bath and separate closet with amply room for hanging & mini bar and set of drawers.Staff were helpful and accommodating since my husband... more

I have stayed at The Cranley on several occasions and have been quite satisfied. The rooms are nice, linens and towels luxury and staff helpful. I have had several bad experiences with hotels in London and am returning to The Cranley for another visit in the spring. more

I work for a major travel management company. That being said, I don't expect perfection, but I do expect respect and safety from a hotel. Neither of which I got at the Cranley. Here is my opinion: Plus(es) -Great location; comfortable bed; nicely decorated room; decent breakfast if it is included in the price (not for 15 pounds, which would... more

I liked the furniture in the room (single room, £120/night for 2 nights) and the room design in Victorian style. Staff was very helpful when I asked for an adress in London. When I checked in they asked me for drink or something and I wanted a beer. After check-in I was brought to my room and the lady told... more

I've been to The Cranley so many times that I've now lost count. I actually had to go to London on business in May and fleetingly thought about trying somewhere else. After doing research on the Net, I simply didn't manage to find anywhere at the same price point, which I thought would be better. So, what do I like... more

We stayed at The Cranley for two nights while in London. The knowledgeable staff was extremely accomodating- we arrived very early in the morning and they offered us coffee, tea and snacks while giving us tips on what we should see and when. Breakfast was complementary and delivered to our room with a newspaper every morning. They also offered complementary... more

Stayed for 2 nights. I asked for a "family" or "triple" room as I was travelling with 2 teenage daughters. Got a large room in the basement with a foldaway bed (luckily 1 of the girls is small!). The room was actually ok with enough natural daylight to forget its lower ground floor position. However, the major problem was that... more

We stayed for 2 nights in this hotel. One adult and two teenagers and were given a twin room with extra (very small) bed. The room was in the basement, large for London hotels with an adequate bathroom. The major problem with this room is that it is opposite the kitchen: strong cooking smells at times and from 7:30 am... more