We've stayed at the Rubens but wanted to come back as we loved it first time round. We booked a standard room but had said that it was my wife's birthday on the booking form. When we arrived the reception staff were outstanding and couldn't be more helpful. They said we had been upgraded to a Royal room for my... more

My mother and I booked through CostCo travel, and although we were tempted by Hotel 41 next door, we couldn't have made a more intelligent decision going with the Rubens. What a fantastic experience it was! We'll never forget it. The staff was so friendly. We especially loved high tea and the fantastic breakfast laid out every morning. Felt like... more

This hotel is in a great location next to Victoria Station for easy access to the tube. Buckingham Palace is just a few blocks away too. The staff is very friendly and accommodating. Would definitely stay here again! more

When my husband and I first encountered this hotel he was somewhat disappointed by the location. Although it is excellently located across the street from Buckingham palace and about a block to Victoria Station, the immediate block was somewhat seedy. However when you venture just a few streets over it is really quite nice. We did upgrade our room and... more

I was now the 2nd time at the Rubens, and every time I enjoyed it very much. Especially the front desk personnel is simply outstandingly friendly and helpful. This time I had misbooked, and for the first night the hotel was full. The lady at the front desk immediately found a suitable hotel not very far away and helped me... more

Well, we booked this hotel prior to reading the reviews on TripAdvisor. Since our stay, I've read some of the other reviews and found a general consensus on room sizes - the rooms are a bit smaller than you would expect for the price, but the location is superb. If you are willing to offset room size for location, then... more

We stayed in Apt 8 Catherine Place, part of the Ruben's at the Palace. A 2-bedroom fully equipped apartment in a great location. Beautifully furnished, the hotel put in a Xmas tree for us and organized everything & anything we requested. Housekeeping seemed to know just when to come so not intrusive at all. The entire staff was wonderful. About... more

We stayed there for four nights in December. The room was immaculate, and the bed was comfy. The staff was so accommodating without being overbearing. They gave us honest and appreciated hints about restaurants and shows. We loved the lounge, and each night had a nightcap there with lovely free snacks. We also ate one breakfast there which was good.... more

We celebrated my 50th birthday at the Rubens At the Palace. From the time we arrived, a friendly birthday greeting from the front desk, a thoughtful present, offer for an upgrade started the day off great. Soon after we arrived, room service was very speedy with ice buckets to help us celebrate. Presentation was lovely- Fresh red carnations adorning silver... more