As a weekly visitor to London I've stayed in a great many hotels. This one takes the prize for the biggest variance between description and reality. My first lovely "re furbished" room was in fact on the basement of an annexed hotel with no windows and the bed had not been made-up. The second attempt looked like a knocking shop... more

Terrible service, overbooked rooms, the twin room we'd booked was unavailable when we got there so had to share a double bed with my friend. Room was tiny and evidence of a leak from upstairs was obvious on ceiling and down one wall. Free drinks promised as part of theatre package did not appear, food was poor. Staff unhelpful and... more

We were in the basement and the noise from the rooms above and the plumbing was enough to keep you awake, added to this they have a linen delivery at 5.30am every morning! The room was small but clean and adequate for a couple of days. I didn't consider it value for money and the noise alone means I wouldn't... more

As you can read in our title we haved booked 2 nights in this hotel and when we arrived there at 10 pm they wanted to give us a inferior "room" with no bathroom ensuite, very small, dirty walls. Not the one we booked. After argue a lot they offer us to move to the knightsbridge green hotel of the... more

I had booked this for an overnight stay incorporating taking in a West End show. We turned up at the very nice reception and were confronted by a receptionist who made it obvious it was a chore to check us in. After presenting the booking paperwork it became apparent that there was a problem and another guest came to our... more

We stayed here as it was convenient for Wicked. The room was in the basement and adequate for a one night stay but we wouldn't rush to return. If this was the upgraded room that I had booked and paid for then I'd hate to stay in a standard room. Compared to hotels in the same price range this lacked... more

I tried the hotel out even though there was mixed reviews on this site. I dont usually leave any feedback but please be warned this hotel is in contravine of fire regulationas and health and safety regulations. Ther receptionist was fairly friendly on check in and my room wasnt ready. When she came back to me I was told that... more

The only good point about this hotel is its location, in central london, near Victoria station. The rooms are so small you cannot even lay your suitcase somewhere, some of them are in the basement, the mattress of the bed seems to be 10 years old, the carpet on the ground so dirty and the window in our room couldn't... more

I booked this hotel back in July, before the negative reviews came pouring in on this site. After reading them, I was a bit nervous about my reservation, but having prepaid, I decided to give it a go before staying elsewhere. I travel a lot for work and have high standards. I am NO idea how any of these negative... more