Carpets smell musty, no air conditioning, beds are sacked out worn, sink was clogged, no makeup mirror, no vanity mirror for drying or fixing hair more

Fantastic location. Hop on the Heathrow Express train and in less than half an hour you're in the hotel! Friendly, helpful staff. Rooms are well-equipped and comfortable. Only one warning, and it applies to only a few days a year in London; it can be VERY hot on warm days. Whilst the rooms appear to have A/C, in fact they... more

really pleased with our stay at this hotel-staff very polite-great service,room and location-would definitely stay again especially at the price we paid the breakfast buffet is also excellent more

The standard of moderate business hotels in London is so poor that it's tempting to rave about this hotel. However, it's winning virtues are really only that it is attached to Paddington station and its basic rooms are huge by London standards. It has a good restaurant as well. The bad news is that it is a bit tired and... more

I have stayed at many London Hotels, and most Hilton Hotels in London, this is without doubt the best Hilton Hotel in London! Hilton Group should ensure that all their staff visit this hotel and then set a training programme based upon the excellent and unpretentious services levels which the Hilton London Paddington brilliant affords its guests. The location of... more

As a Hilton Diamond VIP member, I wish that Hilton would run every one of its employees through this hotel for training! They were fantastic. I was in a standard room which was huge, as was the bathroom. My only issue was that the HVAC was still in "heat mode" and I was trying to cool the room. When I... more

I have stayed in this hotel on a number of previous occasions because its location is terrific if you are coming from Heathrow Airport. However I had not realised that I was simply lucky on previous occasions to have escaped the horror which is the first floor accommodation. The windows are not double glazed and front onto a busy street.... more

We booked a weekend away and paid for the Hilton with Tesco vouchers. It would have been expensive had we not used the vouchers. The room we booked was Executive however we emailed, prior to arrival, to ask if there was any chance of an upgrade as we were celebrating our 18th wedding anniversary. They upgraded us to a Queen... more

It's perfect if you fly to Heathrow and then get the Heathrow Express. There's a direct access from Paddington Station to the Hotel. Unfortunately we flew to Gatwick, but Paddington undergraund is in the Circle Line, wich takes you to Victoria Station in less than 15 minutes. Hotel services are excellent, as also the room. Beware of the automatic minibar,... more