Don't get me wrong, some aspects of this hotel are very good. The location is fantastic, with an entrance into the lobby straight from Paddington station - no need to walk in the rain with your luggage. The reception staff were attentive, although a little slow, with a ten minute queue at both check-in and departure. The executive lounge was...
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Dear Trainsandpiers
Thank you for both staying with us and also for your constructive and informative comments about the hotel ad your stay with us.
I am pleased that overall that you considered that the facilities of the hotel were good. However I a sorry to hear that you had problems with the heating and WiFi, if you have a...
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