An awful hotel that was nothing like described. Let's start with the good, the location! Now the bad, the room was not clean, toilet seat broken, reported it and still no-one fixed. I was there 2 days. Limescale visible on taps, no shower door so water goes everywhere the ensuite was tiny. The desk dusty. Description says boutique style hotel, it isn't. Only one lift, and for anyone looking for step free access, this isn't the place for you. I saw a parent struggle to bring their sleeping child up the stairs in their pushchair. Breakfast is very poor, I emailed about dairy free options and told this could be provided as well as a room away from the noise. I understand that you can't always get request, but I got neither. You'd think maybe they'd accommodate intolerances. I asked about alternative milk on my first morning to be told there was none. No vegan choices apart from apple or oranges and possibly the cereal. I am not vegan but if you are and decide to stay here opt for no breakfast, because the only thing you can have is the fruit, and a milk-less tea. Nothing but very hard boiled eggs for someone who only eats halal. I asked for a fresh boiled egg on my second day after the cold one the first morning, told it would take 10-15 minutes, over half an hour later the eggs were brought out and only because I asked again. The boiled eggs were boiled to an inch of their life. I needed sustenance to line my stomach before taking meds,would have been better off going out for breakfast. You can hear movement in the creaky floors above the room. I had a do not disturb sign and still at 9.30 cleaner tried to come in, yet when I tried to check in early about 12.30pm was told to come back at 2pm which normally I can understand but if the cleaners are knocking at 9.30 I reckon my room was ready earlier, but because the guy on reception was on the phone he didn't want to deal with me and told me to come back, it's like I inconvenienced him. Faulty appliances in room, kettle didn't turn off on it's own, so I didn't use that again. Socket in the cupboard was loose. The cupboard to hang clothes in was filthy. All PAT tests are long overdue. There was no mobile, no smart TV as description on site suggested. No floor to ceiling windows or high ceilings. No ipod docking station. You need to lock the door as you leave doesn't automatic lock. Booked through booking.com, suggests it's 4 stars, it is not in my opinion. At best 2 stars for the location. Complained through the site, still waiting for someone to respond. So avoid this place, there are better hotels. If you do stay they, take anti bac wipes and be careful of the electrics. And don't opt for breakfast, there are plenty of places to get a real breakfast to suit all dietary needs. …