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Caswell Hotel

25 Gloucester Street, London SW1V 2DB, England
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Caswell Hotel
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37%
Ranked #715 of 1,077 hotels in London
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227 reviews from our community

    Trip type
Traveller rating
    12
    68
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    39
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Date Rating
ISLE OF WIGHT
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 13 June 2013 NEW

my expectations weren't great given the price however on being inside the hotel I immediately wished to cancel my reservation...this unfortunately wasn't possible so I decided to stay.The first thing that strikes you is how run down and tatty everything is I would guess the hall stairs and landing carpet was a vintage 1972ish in orangey brown swirls in the... More

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Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 29 May 2013

Since staying at the Caswell Hotel back in October (my previous review can be seen on my profile) and having such a plesant stay, I re-booked this time for one night in April, with two of my friends. We were on the first floor this time, so hardly any floors to climb (this was perfect for three girls with big... More

Was this review helpful? Yes 2
See 3 more reviews by Londonlover25 for London
Bristol, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 May 2013

Myself & my 18 year old daughter have stayed twice at the Caswell & I am about to book for a third time !! YES the decor is dated, BUT who cares about that, we use it as a base & spend very little time there. The beds are comfortable, the whole hotel is scrupulous clean & very warm, we... More

Was this review helpful? Yes 2
Essex, England
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 16 May 2013 via mobile

Was this hotel an old people's home before a hotel? Dated decor doesn't even come close! My parents had a similar carpet 30 years ago to the one in the hotel. Our room was outside from the main rooms had a weird smell in it when we walked in. There were signs of what looked like damp that had been... More

Was this review helpful? Yes 1
ManagerCaswell, Manager at Caswell Hotel, responded to this review
8 June 2013

Dear Saturnspeak, Thank you for giving us feedback regarding your recent stay at our property. Your review is very important to me as it helps me focus on what is important for future guests. I am sorry to learn we were unable to meet your expectations on this visit. I understand your comments about age of the hotel and location... More

London
1 review
4 of 5 stars Reviewed 26 April 2013

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Review collected in partnership with Easytobook.com

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ManagerCaswell, Manager at Caswell Hotel, responded to this review
29 April 2013

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Adelaide, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 26 April 2013

Close to Victoria Station so, for the price, a great bed for those in transit who need early morning trains out of Victoria. We stayed for one night. We had an "ensuite family room" for 3. The room was tiny BUT there was a shower AND toilet in it and that's what we were looking for. Being on the upper... More

Was this review helpful? Yes 1
ManagerCaswell, Manager at Caswell Hotel, responded to this review
29 April 2013

Dear ARoelink Thank you for taking the time to share your recent experience with us. Your feedback is very important to me as it highlights where we need to make changes to give everyone a great stay. I am delighted to hear that you enjoyed stay with us. I have noted your comment about the breakfast being a little small.... More

Paris, France
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 9 April 2013

I stayed for one night. Honestly it was great it was not that clean, but I slept AND ate (breakfast include in the price) very well I absolutely love the breaskfast it was not a lot but it was great. And the receptionnist was very nice and helpful. Will come back to this hotel if I come back to London.... More

Was this review helpful? Yes 1
ManagerCaswell, Manager at Caswell Hotel, responded to this review
19 April 2013

Dear JudithG Thank you for taking the time to share your recent experience with us. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay. I am really happy that you enjoyed your stay with us and I am grateful for your recommendation. I read some comments about... More

Geneva, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 25 March 2013

We did book our stay through Venere.com. The hotel never received our reservation, so when we got there, the Indian staff member at the reception did their best to find us an acceptable solution. The rooms are tiny, very basic, and there is not space to leave a suitcase. You need to unpack everything and still, there is not enough... More

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ManagerCaswell, Manager at Caswell Hotel, responded to this review
19 April 2013

Dear Geneva1973 Thank you for taking the time to share your recent experience with us on TripAdvisor. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay. I am pleased that we met your expectations. I am sorry to hear that you have problem regarding heaters and window.... More

Tampere
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 20 March 2013

A basic old English house, a basic two star English hotel. Great location next to Victoria Station, but very cold. Three night were plenty but with the rate we got I can't complain. And the staff was helpful enough.

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ManagerCaswell, Manager at Caswell Hotel, responded to this review
8 April 2013

Dear SatuA Thank you for taking the time to share your recent experience with us. We use all the feedback we get to make changes to improve the experience for future guests. I am sorry that we did not meet your expectations in terms of cleanliness. It would assist me greatly if you could let me know what particular aspect... More

Hull, Massachusetts
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 March 2013

As a cheaper option in London, the Caswell was perfectly fine - I wasn't expecting the Ritz after all. The room was quite clean, although I wasn't crazy about the fact that we had to go outside a back door to get to it as this meant that when I woke up in the middle of the night I had... More

Was this review helpful? Yes 2
See 2 more reviews by Damariscotta for London
ManagerCaswell, Manager at Caswell Hotel, responded to this review
8 April 2013

Dear DamariScotta, Thank you for taking the time to post your recent experience with us on Tripadvisor. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay. I am pleased to hear that overall you enjoyed your stay with us. Some of your comments have caused me some... More

 
 
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Additional Information about Caswell Hotel

Address: 25 Gloucester Street, London SW1V 2DB, England
Region: United Kingdom > England > London
Amenities:
Free Breakfast Room Service
Hotel Style:
Ranked #715 of 1,077 hotels in London
Price Range: ££
Official Description (provided by the hotel):
Value budget Central London stays for cost-conscious travellers at this 19 rooms London Bed & Breakfast hotel with a range of affordable, functional rooms easy on your pocket just a 6 minutes from Victoria station and a short walk from Buckingham Palace. Ideal for families and groups of friends-Basic or Ensuite triple and quad rooms! Elementary comforts, friendly helpful service and well connected to the whole of the capital, with fast direct train links to/from Gatwick airport a short stroll away.Nearest tube station is Victoria (Circle, District, Victoria lines plus regional / national rail links including Gatwick Express, and national / international coach services), 5 minutes from the hotel. Choose from simple, affordable basic rooms with shared bathroom / WC in the hall or en suite options, all equipped with LCD TV and hairdryer. Wi Fi internet is also provided free of charge.Local shops, cafes, pubs and eateries are a short stroll from your London base, and it´s just 10 minutes on foot to Hyde Park and Marble Arch. The Houses of Parliament, the imposing Whitehall and the historic Westminster Abbey are a 15 minute stroll. By tube just 10 minutes to Earl´s Court, fashionable South Kensington (for the Natural History / Victoria & Albert museums), Notting Hill and Portobello Road market, plus the vibrant West End, Piccadilly Circus and Covent Garden. The Tower of London, Tower Bridge and The City are also an easy 15 minute tube journey. Affordable, enjoyable location for your London trip. ... more   less 
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