Dear Guest, Thank you for your feedback. I was sorry to learn that our pillows did not meet your expectations; however we do have different type of pillows that it is available on request and it is only a phone call away. I hope you will give us another opportunity to welcome you here at The Montcalm London City .... More

Dear Lawri, Thank you very much for such a wonderful review following your recent stay. I was so pleased to read your amazing comments about hotel and our team, especially Pedro who was over the moon to see his name mentioned on this forum. I was also pleased that our in room facilities have met your expectations and you found... More

Dear Anne, Thank you very much for taking your time to share your detailed feedback following your stay. The Hotel is built within a listed property formally the Whitbread Brewery and has many heritage features which makes its quirky charms. We have various types of rooms and locations to suit all needs and requirements. I was very sorry to read... More

Dear Christophus, Thank you for your feedback and your comments are very much appreciated. I was sorry to learn that you were charged for the items that you did not consume during your stay, however was glad that hotel and team have met your expectations. We hope to have opportunity to welcome you back. Kind Regards Steven More

Dear Guest, We thank you for sharing your detailed feedback on this forum and we regret to hear that your stay was not up to your expectations. I was sorry to hear the issues you have experienced regarding the heating, but I am happy to know the response was quick and you could enjoy a free upgrade to one of... More

Dear Guest, We are happy to hear you enjoyed your stay with us. Indeed, our location is a perfect spot to start out with less traffic over the weekends and great access to all tourist attractions. Thanks for the amazing compliments, we look forward to your next visit to London. Kind regards, Steven More

Dear Guest, Thank you for taking the time to write a splendid review of your time at The Montcalm London City. I am delighted to hear that your London break was so enjoyable and am pleased that the comfort of the room and the high level of service you experienced helped add to the occasion. Thank you for recommending The... More

Dear Guest, After reading your comments regarding your disappointing stay with us at the Montcalm London City, may I firstly thank you for your honest feedback. We treat all feedback, both positive and negative, very seriously. I am sorry that your experience was less than satisfying. We are very honest in how we offer these single rooms as some people... More

Dear Guest, I am truly pleased to hear that you have very much enjoyed your stay at The Montcalm London City. We genuinely look after all of our guests and I am glad to read that the whole team has achieved its aim. We look forward to your next stay. Kind Regards Steven More