Room was not as described, as we would have had to pay additional £30 per night for one of the refurbished rooms. Long queues for breakfast so did not have time to wait, so had to eat elsewhere. Bathroom had bad lighting with blocked sink and bath. No safe provided despite being listed in facilities available. Room was very hot... more

Obviously most care and attention has been invested in the communal areas, but our room was, I suppose, what you would expect from a Central London hotel (thats not being complimentary!)- Bedding however was nice and clean and they had very nice cushions on the bed - if they hadnt spent so much money on the cushions then they may... more

My friend and i stayed here last weekend while going to see Billy Elliot at Victoria Palace Theatre. I was a little apprehensive at first after reading some bad reviews but i was pleasently surprised. The location of the hotel is perfect if you want to be travelling a lot as it's next door to Victoria train station. And also... more

great location...excellent breakfast...room was dingy, small and hot..we left the two fans on for our entire stay with the windows open..the bathroom was tiny and dirty..mold in the grout in shower..sink and tub did not drain well..backed up...within walking distance to many tourist sites..if you are looking for clean, bright and airy stay away more

Hotel couldn't be better located, it's near pretty much everything people would usually want to see in london and everything else is easily reached by tube. The hotel itself is great. Nice and clean, lovely food and good breakfast. However the room we stayed in (347) was very small and overlooked the train station so we were woken very early... more

The disrepair of room 638 (numerous issues), the musty smell, dingy lighting & external noise was by far the worst standard we have ever stayed in. Terrible bedding. Both night and day managers were totally non responsive to our complaints. A total rip off for the high price we prepaid prior our trip. more

I stayed in this hotel 23-October-09 as i went to London to watch a show. The location of this hotel is perfect however it is no where by my standards of a 4* The building is becautiful & as you walk in there is a grand piano high ceilings everthing you would expect for a 4* until you get to... more

We booked this hotel in a package through the Eurostar. We were really disappointed in both the service and the rooms. The rooms were small, which is expected in Europe but when we arrived we were given two single beds and told there were no other rooms available even though we had booked a double. We changed rooms the second... more

The only reason I will stay in this hotel again is because of its location. Terrible service, the front desk ladies didnt know anything, the concierge was terrible, the rooms are depressing the only thing worthy it inside this hotel is the lobby. more