Myself and my husband stayed here for 4 nights this month and nearly died at the initial task of climbing 63 narrow stairs to the top floor with luggage. This climb is not for the 'weak hearted' and if you are not you could be after your visit. We were told we were upgraded to a family room....well when we... more

I made the mistake of not reading the trip advisor reviews and everyone of the poor scores recevied is deserved. We were scheduled to stay here for one night before catching an early morning train to Heathrow from Paddington. It was a last minute booking having found the hotel on a blackberry search. Upon arrival we were allocated a room... more

Reservation was just as we requested - we got two quiet, connecting rooms. Rooms were clean and free Internet is a huge plus point. It is fast and very useful. Coffee making facilities, safety deposit box and iron in room are also plus points. The bathrooms are small but clean . Breakfast was great - lots of choice. One of... more

This is the worst London hotel I have ever stayed in - avoid, avoid, avoid. When we arrived, late at night, the receptionist had gone out and locked the door. We waited 20 minutes outside with a small child and baby and he was so rude when he returned. The public areas were tatty and dirty and the room was... more

second time of staying for us, not so good this time, different family room on front of hotel so a bit noisier at night but nice birdsong in the morning, beds and room about the same but toilet not so good, large hole behind wc and leaking from base of pan made it smell and look bit evil. Shower still... more

In brief, it no doubt once was a lovely Georgian House in a great area with massively high ceilings . It's now a bottom end hotel in a not so good area, with what feels like massive over occupancy. £70 online for a twin room which really was a single. The beds were extra thin and even at that it... more

What a joke. This should be named the Steptoe Special. We arrived and immediately saw the wallpaper falling off the wall in the reception area, Then we saw the sign on first and second floor with the missing letters on the plaques. When we got into our room, we saw 1940 furniture. The "En-suite" was in the wardrobe approx 7ft... more

Hmmmmmmmmmm! Ok let me firstly state that my main criteria when booking thi hotel was its seriously close proximity to Hyde Park as i was attending the o2 Festival and didnt want to have to stumble too far. So, on paper it sounded great - Great prestigious Norfolk Sq location, recently refurbished and relatively cheap (£75 bb)! Full credits because... more

Review of room 304: Pro's: - Clean bedding - Good location - Reasonable breakfast (croissants, cereal, juices, tea/coffee, water melon) Con's - Tiny room - 4" wide "Double Mattress" on a single divan base - Minuscule, dirty shower room - Broken hairdryer We paid £75 for 1 night so my expectations weren't too high, but I do expect a decent... more