I was in London on business, and stayed in the Jolly St. Ermin's and the Grange Fitzrovia. They were about the same price, but the Fitzrovia was easily twice as good as the St. Ermin's. The St. Vermin's appears to cater primarily to tour groups from Spain. Large swarms of people descend on the lobby every couple of hours. This... more

Having decided to extend our stay in London to another day, we required an additional hotel as the one were had previously stayed in had no vacancies. We booked through a Travel Kiosk (i forgot the name) found in Victoria Station. As it was a Saturday and close to Christmas, there were hardly any hotels available. We decided to book... more

The hotel location is quite good, and the entrance and lobby area is nice, but the rooms are really small! We needed to upgrade and pay extra for a bigger room. There are some rooms that have been renovated that are still small, but look nicer and cleaner. On the old ones the carpet is old and dirty, there are... more

Having arrived, tired after a day of travelling and working, the hotel didn't actually have my booking. Eventually they found me a room which was faded, not particularly clean (although that might have just been the illusion of something that needed a paint) and was just generally a bit substandard for the price and for the false advertising from the... more

I stayed at this hotel for 4 days in October. It was in a good location; 2 mins walk from St James's undergound station and close to all the shops. The lobby is very impressive and the staff were polite and friendly. The lift is horrible, its tiny and like a coffin so I took the stairs every day. I... more

Enjoyed our trip to London and would return to this hotel. Very centrally located - just a few minutes walk from Houses of Parliament, Westminster Abbey and other attractions. Approx 1-2 min walk to nearest tube station. Found the hotel very quiet at night - no problems sleeping! Helpful staff - we arrived early and were allocated a room before... more

Really did not enjoy my stay. Ended up in a smoking room, having booked non smoking, which stank of stale cigarettes and cheap air freshener. Room overlooked the bins and a group of drug dealers. This is the worst hotel i have ever stayed in and cannot belive it is rated as 4*. The location is great but would never... more

We stayed for two nights while attending a wedding at this hotel, entry to room was a nightmare due to faulty door card several times, got up Saturday morning no hot water all day for any guest to shower prior to attending a wedding, had to boil kettle to wash, Saturday room was not cleaned, but Sunday from 9am onward... more

Dreadful. Behind the fabulous lobby area lurks a tired, threadbare, very dingy hotel. The bathroom was clean but that is all I can say about it. Having requested a non-smoking room I was put in a smoking room. Various cock-ups ensued with the room keycard malfunctioning. Bored and stressed staff. One to avoid. I was glad I only paid £90... more