Unhelpful, inflexible management and staff who do not know how to treat potential customers. Wouldn't allow cancellation after I mistakenly made an online booking through tripadvisor for a room for one night that I didn't need even when I called them 5 minutes after making the booking to tell them of my mistake (the very helpful Tripadvisor help centre assistant... More

One of the best hotels i've stayed in London!The rooms are a little small but fully renovated in a very modern way.The reception area needs a renovation too but it did not matter.The location is great, just 1 block from the metro station and lots of pubs and restaurants around it.I would definetely go back! More

I had read a lot of bad reviews before my trip to London, so was a little bit worried about what the hotel might be like. Its not half as bad as what people make out. We checked in at around 3 in the afternoon, and although the receptionist wasnt overly helpful she wasnt unhelpful either. The lift is quite... More

The only advantage is it is close to paddington but it does not justify a room price of 100 pounds.. Rooms are renovated but the service is awful.. I stayed for 3 nights and noticed that the people who are coming in to clean the rooms are just covering your bed. No toilet cleanining, no was basin cleaning..i also heard... More

Nice hotel, good location but very very small bathroom.. More

Hotel is newly renovated, stop it's clean and everything is new. No bed bugs for sure. Rain shower and fits , so it's a plus there for me. Room was small and akward but the interior design made up for it. Didn't have breakfast. Managed to get extra towels in the middle of the night, another plus. Bad, Bed soft... More

My partner and I arrived and scaffolding was around the building, which panicked us slightly. We soon realised they were refurbishing the whole hotel. The reception/sofa area isn't anything special, but the staff behind the desk were helpful enough. We asked to leave our backpacks with them as we were too early to check-in to the room, which wasn't a... More

paid for one nights stay at this hotel through Agoda. When I arrived at the hotel the receptionist asked for my credit card. When I queried this they said it was just for 'insurance purposes.' When I again queried it, stating that I had already paid for the nights stay, they assured me that I would not be charged. Even... More

all the prviouse reveiws of this hotel should be deleted because its not fare on the hotel which has had a very well thought and well designed refurbishment. I travel to london alot and this is by far the most morden hotel i've ever stayed in. Reception was very willing to help and its a shame i didnt take picture... More