We caught the tube from Heathrow in the very early hours of the morning, around 12.30, which I would not reccomend doing especially families with lots of luggage. It was quite stressful after a long haul flight, and my daughter left one of her bags behind on the tube. Having said that, it is a cheap and convenient way to... more

I stayed here April 20-26, 2009. Even though I arrived earlier than the posted check-in time, they had my room ready and waiting for me. And what a pleasant surprise of a room it was! The last couple of times I've stayed in London, I was at another hotel in the same area where I was put in a dark,... more

Stayed as a family with 2 small children in excellent family room with great flat screen tv, wifi, hairdryer, refreshment tray on request at reception, good bathroom. Very helpful staff. Indian restaurant in hotel serves very good food and made children very welcome. Can not be beaten on location, as literally just across the road from Gloucester Road tube station... more

We 4 ladies (2 18 and 21 and 2 mid 40"s) and stayed at the Montana Hotel in Kensington. It was very good overall. Right across from a tube station(Gloucester rd.) with 2 grocerystores nearby and 2 Starbucks and a 5 minute walk to a laundrymat.Tha front desk staff were friendly and helpful.Our room was the small narrow one pictured... more

Surprised after having read some of the reviews. We were 7 having ordered 2 double rooms and a triple room. The triple room was very fine with good space - only did we have the smallest bathroom! The staff were friendly and immediately found another room instead of the basement room they had given us as one of the double... more

Stayed here for two nights, for a theatre/city break. I must say, the location is excellent, the nearest tube station is just over the road, plus plenty of amenities too. The rooms were clean, but not exactly roomy. For that price-range I can't imagine you would get anything bigger in central London though. The en-suite shower room was tiny!! It... more

This hotel is not recommendable based on different factors, but the first and most important, the lack of service attitude the front desk personnel provides. We had to make a trip to the airport on a Sunday early morning (the tube wasn't working by that time) and the front desk personnel suggested taking a taxi (50 pounds) or making the... more

The friendliness and helpfulness of the staff at this hotel was second to none. It's unusual to find one member of staff friendly in a London hotel and this was full of them! The rooms were very clean and comfortable. The only thing missing in the rooms was a kettle but the gentleman on reception at night when I returned... more

Love The Montana Kensington. This is the second year in a row that we have stayed here. Last year the bathroom was tiny so we asked for a larger one and got one on the first floor. The rooms are fairly spacious and very clean, cleaning is done daily and early. The room was at the back of the hotel... more