You get what you pay for nothing less nothing more.. the Location between Baker street station and marylebone station which is great. however the hotel should be r ated as a 1 star hotel not 2 star hotel. more

Best location for Baker Street tube station. Unfortunately that dosen't cut it. When aproached friendly staff. Thus very obvious that they don't have "heart" in what they are doing. But low pay (we expect) equals staffs quality and attitude in regards to longterm employment. On arrival we where met in the recpiton by to young friendly staff members. The room... more

I wasn't expecting much based on the other reviews of the hotel and thats why I was pleasently surpriced. The hotel and the room were small and a bit out dated, but very clean and the staff were very helpful. We got all we needed wiht just one phone call. The reception was usually deserted but there is a phone... more

This "hotel" is more like a hostel. Our room had no window coverings, no tv or phone, one electric outlet ( for 4 girls haha) and we had to ask for comforters and a shower curtain. Im pretty sure the staff is a family, they are nice but the service is very slow. I would reccomend this hotel if you... more

The Somerset should advertise itself as a student/backpackers hostel, not as a hotel. It would avoid a lot of criticism then. The plus factors are its location, its clean sheets and bathrooms and there is plenty of hot water. Most rooms on the second floor are probably OK. Drawbacks are: the room I saw on the top floor was of... more

The hotel is very dirty, the bathroom is really terrible! And all stuff that was broken in the rooms during the past years is not getting repaired. The breakfast: you can not name it breakfast, you get two toasts per person, in the dirty basement and you have to search the jam for yourself. The person managing the hotel is... more

When I arrived at the hotel no-one was about, the advertised Bar/Restaurant is none existent. Carpets and floors filthy, damp walls, huge windows on a fire escape that didn't lock. the staff are rude, unhelpful and I would strongly NEVER RECOMMEND THIS HOTEL TO ANYONE! When I complained I was told to go else where and when complaining to Hotels.com... more

I looked at the reviews of this hotel before going and I saw that it had a very bad rep. But after staying there, I realized it wasn't as bad as it is brought up to be. Its simple, clean and at a great location. It is quite old and nothing fancy about, but it's all you need when you're... more

I was worried when I read some of the negative reviews about this hotel--but we enjoyed our stay. The building is a private home which was converted many years ago to a hotel. Given that, the lower level rooms where the owner lived are larger and more comfortable than the higher level rooms which were probably the servent quarters. The... more