I booked this hotel through Choice Hotels because I get points for free stays. This has been the only time I have been disappointed in any Choice hotel. It was aweful. I take that back. It was mostly aweful. There were two saving graces. One, the location was fabulous, a five minute walk from Victoria station. Two, the service was... more

Fundamentally I had no problems with this hotel - it is within two minutes walk of Victoria Station and no more than fifteen minutes walk to Westminster, so location-wise it is good. The room was clean and spacious, with a safe, although the bed was too soft and sensitive sleepers might find the noise from the bathroom fans and through... more

This was a pleasant surprise--I booked it with some trepidation having read varying reviews on TripAdvisor--knew to request a non-basement room! I was very pleasantly surprised by my stay--they need to get rid of the musty odour in reception to make your first impression better, but thankfully this didn't carry through to my room. I was on the ground floor,... more

This place is a great location, decent size (for a triple) and at first glance appeared pretty clean. Don't attempt to use the extra pillows in the room or expect to come home with all your personal items. We opened the extra pillows only to find numerous hairs (in different colors) and make-up on them. I also moved my ipod... more

We booked a night at this hotel because it was close to the train station and we were leaving early the next morning on the Euro-Star. For $175 we got a basement room that was a little bigger than a coffin. Our little window had a lovely view of a broken toilet. When we asked for another room, we were... more

Although the room was small, we used it only for sleeping. The location is awesome, steps from Victoria Underground and Train Station. Breakfast is simple and good, plenty to eat and very European. Coffee, croissants, pastry, cheese, fruit, yogurt, boiled eggs, toast, jam, cereals with milk. And a delicious and fresh self service coffee set-up. Also a very good cafe... more

Clean room, polite staff, breakfast OK. Hotel was very conveniently situated, but next time will try to avoid basement room 104, whilst quiet rather lacked a view (see photo's) more

Stayed here for 1 night whilst visiting London and had a good stay. Great location right next to Victoria station and good value for money. Good breakfast selection provided (much better than other budget hotels I have stayed at before). Staff pleasant and friendly even when we checked in at midnight. Room had good facilities and was quiet for central... more

Upon arrival the staff told me that the bathroom of the room we booked was "being re-tiled" and that they booked us in a different hotel. The place they put us was 5 minutes further from our desired location and cheaper (however we did not get the difference as I'm sure the hotel benefited from moving us). I would not... more