. The hotel is much larger than the frontage leads you to believe. Their parking spaces at the back of the hotel can be difficult to find and are extremely limited. The staff were immensely helpful by staying on the phone and directing me. I had an economy double which was basic but adequately equipped with a very comfortable bed... More

Firstly, very friendly and helpful staff. Secondly, a genuine Turkish/Central Asian hotel experience (I've been there) - on arrival, up 2 flights of dark tiny twisty old staircase, no towels, no basin plug, no phone to call reception. Terrible cheap small lumpy mattress. Minuscule TV high up in corner. Draughty ill fitting window looking out on razorwire (but luckily not... More

The hotel was reasonably priced for a London hotel but fell a little short of expectations. Firstly, they were unable to accept AMEX so I was not able to pay with my company credit card. The room was clean and tastefully furnished. The bathroom was quite spacious and had very tasteful decor. However, the room looked out onto the railway... More

We thought the hotel was very clean even if the carpet was a bit frayed. Hotel room was perfect and bathroom was new. Very clean and fresh. Great base for the city of London. Staff were good and very pleasant and nothing was too much trouble. Food was great in the restaurant and very good value. We had two hours... More

My wife used the spa, this being her 3rd time there, but on her last visit she wanted to steam room, but there was problems with the steam being the same temperature while we used it. My wife complained but they would not reduce the price want they paid even though she told them many times throughout the session. The... More

Ignore the negative comments, it is a really nice hotel, you can not please to everyone! My first impression was very helpful staff. Nice restaurant very authentic decoration (Turkish- Kyrgyz) delicious choices of meals (even the fussy eater finds something to enjoy), and there are authentic seating, low carpeted as well as normal tables. We preferred to sit down at... More

Expected things to be different.... However Staff so friendly and helpfull with parking and making sure I was looked after thanks very much. Small Maintenance needed in the rooms but ok. They need to advertise to there guests better the restaurant and facilities as I was unaware. Nothing in the room. Breakfast :- No Orange Juice and no Bacon on... More

This could be a reasonable budget hotel with a bit of remedial work. Our room was on the top floor (3 floors up) at the front of the hotel, overlooking Camberwell Road. The stairs are very steep and narrow with no handrails so would not suit everyone. The room, though minimalist, was not bad but suffered from traffic noise and... More

We booked a spa visit here through a third party acting for the hotel spa. The deal was supposed to include ''use of the steam room, hammam experience, hot towel wrapping, refreshments and tea ceremony'' When we arrived, we were told the deal included use of the steam room only. Nothing else. The hammam experience which is a full body... More