We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Holiday Inn London - Brent Cross, an IHG Hotel

avatar-imageavatar-imageavatar-image
Traveller (92)
Room & Suite (28)
Dining (14)

View prices for your travel dates

Hotel direct offer!Book Direct & Save with IHG One Rewards
Contact accommodation for availability.
There are similar hotels available.
View all

About

#545 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Whether you’re traveling on business or leisure, Holiday Inn London – Brent Cross offers the perfect venue.As well as being conveniently located for central London, Holiday Inn London – Brent Cross offers easy access to Wembley Stadium and Arena, Alexandra Palace, and the RAF museum as well as being opposite Brent Cross Shopping Centre. Our free Shuttle service connects us to the Underground network in less than 5 mins, and from there you can be in Leicester Square in under 20 mins!! We look forward to welcoming you soon.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Currency exchange
Non-smoking hotel
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Meeting rooms
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
885Reviews17Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 302
  • 339
  • 138
  • 60
  • 46
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Sort by:
Most Recent
avatar-image
ijeoma a wrote a review Feb 2024
Stevenage, United Kingdom15 contributions10 helpful votes
Shockingly, Terrible Experience. Dropped off a friend and got a parking ticket for drop off on the 29th Jan 2024. The ticket was received on the 21st of Feb 24. Rang the hotel and asked to speak to a manager on the 22nd Feb 24, and they said the manager had left for the day, which was a lie. They gave me the wrong email address as I sent an email, and it was not delivered. Rang on the 23rd Feb and spoke to a deputy manager who was also clueless. Said it was unethical to provide me with an email address!! Unethical???? Who are these people, and how do they get their jobs? Are they provided with any training at all? How can you issue a parking ticket for a drop-off? Worst off, the car is a rental, so the rental company will charge me an administrative fee for a parking fine, which should never have been issued. Absolute madness!
Read more
Date of stay: February 2024Trip type: Travelled solo
Room Tip: Don't bother with this hotel or hostel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from IHG Service, Owner at Holiday Inn London - Brent Cross, an IHG Hotel
Responded 1 week ago
Hi ijeoma a, Thank you for staying at our Holiday Inn London - Brent Cross and sharing your experience. We appreciate you choosing IHG Hotels and Resorts for your travel needs. Our goal is to offer business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for what happened during your visit. I forwarded your concern to our hotel management team so they could apply the necessary corrections to prevent this from happening again. I also sent a private message to obtain more details about your stay. We look forward to accommodating you again on your next visit. Best regards, Rosh D. Case Manager IHG Hotels and Resorts Service
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
John Norwich wrote a review Oct 2021
Bradford, United Kingdom7 contributions1 helpful vote
Staff very helpful especially Natanya she was especially helpful Such a nice person thank to her The food was a good standard to We use this every time we are working in London The rooms are basic but ok
Read more
Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Newbarn B wrote a review Jul 2021
4 contributions3 helpful votes
Really good stay here...Had the final on for us and was amazing hosting from Natanya who absolutely smashed it working with just one other person considering how many people she served. Would highly recommend....Rooms were also tidy and spacious
Read more
Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Global_Dundonian wrote a review Jul 2021
Dundee, United Kingdom7 contributions3 helpful votes
I've stayed at the Holiday Inn Brent Cross a number of times and for what I wanted it was a very convenient hotel. The rooms were a little tired, but I appreciated being able to park, and easy access to the motorway and tube. I was supposed to be staying for five nights in a few weeks. Having already made numerous arrangements, the hotel phoned me to cancel the booking which had been made several months before. There was no explanation and no assistance to find another hotel at relatively short notice. This is not the sort of customer service I would expect from Holiday Inn.
Read more
Date of stay: July 2021
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Peter Byard, Owner at Holiday Inn London - Brent Cross, an IHG Hotel
Responded 12 Jul 2021
Dear Global_Dundonian, I am sorry that you are disappointed that we were unable to honour your upcoming booking, unfortunately the hotel is yet to reopen to the public following the ongoing Covid pandemic. I will pick up your feedback regarding the the poor service to help you find another hotel with the team, apologies once again. Kind regards Peter Byard
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
JoelTraveller wrote a review Jul 2020
Manchester, United Kingdom3 contributions7 helpful votes
Booking was smooth and quick. Lovely check in process, social distancing and felt very clean and secure. Staff were lovely and nothing was too much trouble. Will return soon and recommend to other colleagues.
Read more
Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
John M wrote a review Mar 2020
Edgware, United Kingdom6 contributions
Very downmarket hotels, double check your bills and credit card!!! - they like to double bill and charge you for pre-paid rooms!! customer service is appalling waiting weeks for someone to get back to you
Read more
Date of stay: February 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from IHGService, General Manager at Holiday Inn London - Brent Cross, an IHG Hotel
Responded 31 Mar 2020
Hello john m, Thank you for choosing the Holiday Inn and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you faced during your stay. Particularly with the inadvertent charges made on your card and the service that was provided to resolve this concern. In addition to that, the scent of smoke in your room that was present when you walked in. We have raised your concerns with Hotel management, the front desk staff, and our housekeeping team, so they can look into this more. We are endlessly working to meet the standards that are set forth for all Holiday Inns. I hope you will give us another chance to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details. I look forward to hearing from you soon. Hector P Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
David M wrote a review Mar 2020
Wigtown, United Kingdom84 contributions15 helpful votes
From the time my mate and I walked in to this hotel, the service was courteous, friendly and helpful. Room was clean and spacious. Breakfast was good even though I am a great fan of buffet breakfasts; this one was good with lots of choice and again helpful staff. Well done Holiday Inn. We will definitely stay here again. The location is so easy from the M1 - no brainer to stay here. 10 minuet walk to Brent Cross tube (Northern Line).
Read more
Date of stay: March 2020
Value
Rooms
Service
Room Tip: was on the top floor (10) and was very quiet
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Patricia B wrote a review Mar 2020
Beaumaris198 contributions75 helpful votes
Stayed when attending a Dinghy Show. A little complex toi find the enterence but once in a good car park. Nice friendly staff. standard foom which was fine, evening meal and breakfast great. I o wish they had charger sockets nearer the bed so you do not have to walk over to the other side of the room to turn off your phone alarm. Good internet connection. Would come again.
Read more
Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Eckle A wrote a review Feb 2020
Chingford, United Kingdom1 contribution
The room was okey. The only thing I did not like was that the Reception was not very helpful in helping me to find out if I was booked or not. I was not shown the proper way to put the card in the door in order to open it, so I asked a room maid. Also I was not told that the same card is needed to be placed in a little black card socket on the wall in order to be able to turn the electricity on in the room. Apart from that all other staff were excellent, although the menu was a bit on the expensive side.
Read more
Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Peter B, General Manager at Holiday Inn London - Brent Cross, an IHG Hotel
Responded 11 Feb 2020
Dear Minniemo123, thank you of the honest review, I am sorry that there were several parts of your stay that should easily have been better, I will ensure that the team receive retraining on this. Kind regards Peter Byard General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Chris A wrote a review Jan 2020
2 contributions
Worst hotel I have stayed in for a long time. Dirty rooms. First room I was check into had unbearable smell of stale smoke so they changed my room. Room was still no clean with stained carpets and window was so dirty I could not see outside properly. And room was very old and in need to repairing. And do add insult to injury I received a fine for £100 from parking eye even though I paid for my parking and gave my car reg. This hotel shouldn't even use parking eye as they are an awful company. And the worst part....I called the Manager of the hotel (their tel no. on the web site is not even correct and spoke with Mr Peter Byard, the General Manager. He was very rude, not interested in what i was saying and arrogant. Unbelievable attitude. I would never stay at this hotel again as it was an awful stay and a very rude GM! Avoid at all costs. Moxy Hotel at Heathrow is half the price and clean, new and pleasant. So I'm going back there and will avoid all IHG Hotels in future and cancel my membership because of Holiday Inn Brent Cross. I'm now going to write to IHG customer services although the GM failed to give me the email address even after I requested several times.
Read more
Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Completely avoid this hotel - see other reviews!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Peter B, General Manager at Holiday Inn London - Brent Cross, an IHG Hotel
Responded 28 Jan 2020
Dear ChrisA4732, As I discussed on the phone yesterday with you I wanted to do what was within my power to resolve the issue to which I could resolved, ie the Parking eye PCN, we spent the best part of 15 minutes on the phone in which several times you were rude, shouting and abusive to myself despite me telling you that I would solve the problem for you. We are not here to be spoken to in an abusive manner no matter what the complaint is and I did warn you on 3 occasions if you continued this along with the personal insults I would end the call. If I was not interested in what you were saying I would not have tried incredibly hard to sort this out for you and be patient and emphatic with you which was incredibly difficult given you trying to shout me down over everything I said. I tried to give you the complaint handling department for IHG which is over the phone or a web based system but you didnt want this you only wanted an email address. At the end of the day if you weren't happy with your room we would happily resolved this at the time of departure but as you said you couldn't be bothered going through the hassle of complaining which makes it incredibly difficult for us to resolve your issues if you dont tell us at the hotel at the time of your stay. In addition Parking eye is a company chosen by our head office along with hundreds of other hotels and companies across the UK, your PCN has been cancelled off as I said I would do yesterday so there will be no charge for the parking here at the hotel and Parking Eye will supply this in writing within the next 10 - 14 days. Regards Peter Byard General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the London area.
ALSO KNOWN AS
holiday inn london - brent cross hotel london, holiday inn brent cross, london holiday inn
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
153
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOLIDAY INN LONDON - BRENT CROSS, AN IHG HOTEL - Updated 2024

Frequently Asked Questions about Holiday Inn London - Brent Cross, an IHG Hotel
Which popular attractions are close to Holiday Inn London - Brent Cross, an IHG Hotel?
Nearby attractions include Brent Cross Shopping Centre (0.2 miles), Topsy Turvy World (0.2 miles), and Flip Out Brent Cross (0.4 miles).
What are some of the property amenities at Holiday Inn London - Brent Cross, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn London - Brent Cross, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn London - Brent Cross, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn London - Brent Cross, an IHG Hotel?
Conveniently located restaurants include CaféGenic, The Arena Club and Sports Bar, and Tummy Kom4ort Nigerian Restaurant (African Cuisine).
Are any cleaning services offered at Holiday Inn London - Brent Cross, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn London - Brent Cross, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn London - Brent Cross, an IHG Hotel?
Many travellers enjoy visiting Wallace Collection (4.9 miles), Abbey Road Studios (3.4 miles), and Hampstead (2.2 miles).
Is Holiday Inn London - Brent Cross, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.