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| BBC Television Centre | 6.1 mi 9.8 km |
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My wife and I stayed here for one night after taking our son and his belongings to university. We chose the hotel for two main reasons, proximity to Loughton, and the style of the hotel ( i.e. country house ). The location is quite good there are local shops nearby not sure about pubs, as we didn't leave the hotel.... more
Dear Member, Thank you very much for your comments. Naturally I was disappointed to read that my staff were inattentive and I would like to apologise for any inconvenience this caused to both you, and your wife. Thank you once again for your feedback I do hope we will be welcoming you back to a Menzies Prince Regent in the...
just had a 2 night stay on business. There were some positives - the conference staff were friendly and helpful as were the waitresses and bar staff. The downside - food poor after an hour long wait for a table in the half full dining area. Gloomy bedrooms with broken stain glass windows outside secondary double glazing, no coffee in... more
Dear Member, Thank you for your feedback and especially your kind comments with regards to the staff at the hotel. We are currently in our Prom season and whilst we do are very best to supervise the guests that attend, I am sure you can appreciate this is often difficult. I was disappointed to read your comment with regards to...
Our Golden Wedding celebrations were oganized and catered by the Prince Regent which went ahead without a single hitch. All our requirements were met without any difficulty. We had a hundred guests attending and everyone had a wonderful time. Also we have had many letters of thanks and phone calls praising the venue, food and friendliness and efficiency of all... more
This is a difficult review to write for me. Look at my previous reviews and you will see that I am not a habitual "Trip Advisor moaner" and try to give honest assessments. I work in the travel industry, but this stay was brought about by a leak at home and an insurance claim placement, so in reality did not... more
Dear member, I am sorry to read that you did not enjoy your recent stay at the Menzies Prince Regent Hotel. We strive to make every stay an enjoyable one and one way of doing this is by reacting to customer feedback both positive and negative. A duty manager is always available to speak to guests on any matter that...
terrible food terrible service expensive for a sunday lunch (£20 for a pile of rubbish) staff are sullen and unresponsive toilets were filthy more
Dear member, I was disappointed to read your comments in relation to Sunday lunch at my hotel. We take all forms of feedback both positive and negative seriously as we try our utmost to ensure all visitors leave having had an enjoyable experience and I am very sorry on this occasion we failed to do that. Stuart Friell General Manager
Read the reviews on the hotel and was quite looking forward to 3 nights stay with friends and family - we were visiting London to celebrate an uncles 80th birthday. Our experience with the reception staff was not great. We had booked 3 rooms; one family and two doubles. One of the doubles had been requested as a smoking room.... more
The Prince Regent is my favoured hotel in the North-East of London; convenient for the M11 and the North Circular yet in a quiet location. Most rooms are a trek from reception but that is only a minor hindrance providing that you have normal baggage. The rooms are spacious and well equipped with the usual complimentary items; the biscuits are... more
The room was fine, clean and breakfast was fair as well. Staff is ok. Main negative point is the access to the rooms, the hotel is strangely constructed, like a circle, before we reached our room we had to change twice of elevators, walking 7 min. with our heavy luggage, passing in front of conference halls, before finally reaching what... more
We are all too quick to complain if it is not right and seldom think to praise, me included when it is. However, I have stayed at this hotel for four nights across two separate weeks on business and feel it should be recognized when exceptional service is offered. Whilst I could nitpick at what could be better, only slightly... more
Hi Sue/Jonathan Maureen and I would like to thank you both for making our wedding reception such a success. We would particularly like to say a big thank you to Jonathan, who was not only extremely professional but very accommodating and flexible. As you are aware arranging a wedding reception can be very stressful for the bride, however Jonathan was... more
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