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All 1,077 London hotels

Malmaison London

4.0 of 5
18-21 Charterhouse Square, London ECIM 6AH, England
Hotel amenities
Malmaison London
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76%
Ranked #266 of 1,077 hotels in London
Most recent review
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322 reviews from our community

Traveller rating
    116
    129
    59
    14
    4
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Families
17
 
Couples
154
 
Solo
16
 
Business
76
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

We stayed here on the Sunday night deal and paid c£50 for the room on the basis that we needed to spend £75 per room in the restaurant at dinner. The rooms are nice and comfortable and the check in was particularly friendly, it's not the most central of locations but equally I do think its a nice option and... More

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deven s, Manager at Malmaison London, responded to this review
18 June 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was delighted to read that you enjoyed your time with us and that our great Sunday promotion was enjoyable. On behalf of all the team at Malmaison we look forward to welcoming you back in the future for a bit more MAL life. Regards... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 16 June 2013 NEW

I stayed here for 1 night as I was in town for business and I was a little disappointed with the hotel. I've not stayed in, but have visited the Malmaison in Manchester and Edinburgh, which are much nicer hotels compared with this. It is very dark when you first enter, and the empty "champagne bar" showed me that this... More

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deven s, Manager at Malmaison London, responded to this review
18 June 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was disappointed to read that you found your stay disappointingly average because of the age and decor of the hotel. The hotel is planning a major refurbishment hopefully commencing in August this year including all bedrooms, public areas and our bar and brassiere. On... More

Shanghai
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 12 June 2013

I stayed here as part of an event my company hosted, and if the hotel gave us any consideration for the huge amount of money we paid, it was NOT apparent. The hotel tries to be boutique, which means dark, tiny rooms, and uncomfortable beds. There were no umbrellas available. No scale available (to check my luggage weight). None of... More

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deven s, Manager at Malmaison London, responded to this review
18 June 2013

Thank you for taking the time to review your stay with us at London Malmaison. I would be grateful if you could contact me with some more details around the stay dates as I would like to investigate the comments regarding breakfast and check in further. My contact details are receptionmgr.london@malmaison.com I’m sorry if you felt our rooms are a... More

Billericay, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 11 June 2013

Have to say, check in was an absolute debacle. Genuinely have no idea how there was so much chaos on what should have been a straightforward process. Room itself (eventually) was fine, typical London room (rather small and rather expensive!). Agree with other reviews around bed hardness, but that’s simply a personal preference. Was there for a wedding, which I... More

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Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 June 2013

We stayed here for 1 night and being honest the place is a little tired, however it is due a refurbishment in August this year (2013) The food was excellent as was the staff, the only real problem was the beds are terribly hard, i'm a very well traveled businessman and have not slept in a bed like it, i... More

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deven s, Manager at Malmaison London, responded to this review
6 June 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was delighted to read that overall you enjoyed your time with us. We are currently trailing different mattresses ready for our refurbishment that will take place this summer. Should you return before this has been completed please contact me so I can ensure that... More

Tempe, Arizona, United States
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 May 2013

I very much enjoyed my week stay at Malmaison. We were welcomed by the front desk staff and were very quickly checked in to our room. As we were very tired we ate at the restaurant downstairs. The food was great! I would also highly recommend Sunday brunch as well. So, many choices and all of them tasty. The hotel... More

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Dean M, General Manager at Malmaison London, responded to this review
1 June 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was delighted to read that you enjoyed your time with us and that our great Sunday brunch was enjoyable. On behalf of all the team at Malmaison we look forward to welcoming you back in the future for a bit more MAL life. Regards... More

DUBLIN, IRELAND
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 May 2013

I love this hotel if needing to stay near the City. It's become a home from home for me, such a pleasant place to stay and an easy place to work also. The restaurant is also worth a visit although there's plenty of other options around, not least La Marche just next door. Rooms can be a bit pricey depending... More

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Dean M, General Manager at Malmaison London, responded to this review
30 May 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was delighted to read that you enjoyed your time with us. On behalf of all the team at Malmaison we look forward to welcoming you back in the future for a bit more MAL life. Regards Dean Madge General Manager More

gloucester
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 21 May 2013

Stayed for 1 night for a wedding and the room was excellent and facilities etc. The breakfast was very good with a wide variety of choice. Wish we had stayed longer!! We were allowed an extra hour for checkout with no charge which is most unusual. A very nice hotel.

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Dean M, General Manager at Malmaison London, responded to this review
25 May 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was delighted to read that you enjoyed your time with us. On behalf of all the team at Malmaison we look forward to welcoming you back in the future for a bit more MAL life. Regards Dean Madge General Manager More

Liverpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 20 May 2013

Spent the weekend at the Mal for the 2013 FA cup final, took three rooms for a couple, two teenagers and my eldely dad. Excellent throughout, very good staff and breakfast was excellent - typical 'Mal' style. The square is free of traffic so no typical London noises to disturb us. Great bar areas.

Was this review helpful? Yes
Dean M, General Manager at Malmaison London, responded to this review
25 May 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was delighted to read that you enjoyed your time with us. On behalf of all the team at Malmaison we look forward to welcoming you back in the future for a bit more MAL life. Regards Dean Madge General Manager More

London
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 19 May 2013

I stayed here the night before my wedding, in the largest suite in the hotel (Square Suite) in order to ensure I had enough room for my bridal party to get ready the next morning. The staff were extremely helpful and I received a lovely card and cupcakes congratulating me on my wedding which was a very nice touch. The... More

Was this review helpful? Yes 2
Dean M, General Manager at Malmaison London, responded to this review
25 May 2013

Thank you for taking the time to review your stay with us at London Malmaison. I was delighted to read that overall you enjoyed your time with us and please let me assure you that I will be highlighting the comments regarding the in room breakfast to see if we can improve this moving forward. In the meantime if you... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Tube station(5)
  • Quiet square(4)
  • Room service(4)
  • Great location(4)
  • Friendly and helpful(3)
  • Good value(3)
  • Friday night(3)
  • Charterhouse square(3)

Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Region: United Kingdom > England > London
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#67 Romantic Hotels in London
#171 Luxury Hotels in London
#289 Business Hotels in London
#369 Family Hotels in London
Price Range: £££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Malmaison London Hotel
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel

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Malmaison London
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