We stayed at this Crowne Plaza in September, and while the price is a bit steep, the staff was amazing! They made us feel like a million dollars! We were upgraded when they found out it was our honeymoon, gave us incredible service and local information, gave me a voltage converter so my flat iron would work, scheduled bus tours... more

Enjoyed a good room for two night using up my Nectar points, so good value to us in that sense. Check-in was quick and friendly. Room was clean and comfortable and relatively spacious by London standards. The bar is pleasant and worth a visit. My main gripe is that they wanted to charge £22 for a buffet breakfast. If they... more

Hotel is very nice, a lovely lobby area where a piano is played, nice bar, dining area, etc. We had the set menu, which was also very nice, a choice of about 3 things for starter, main and desert, though the choices aren't changed on a regular basis. Location is perfect, about 2 minute walk from St James' Underground, and... more

We stayed at this Hotel in spring of this year. What attracted us to this hotel was that they were able to accommodate my family (wife and to young kids) in a single room which is difficult to come by at many London hotels. The price we booked online was excellent, for London. Upon arrival, we were much impressed by... more

Last year I stayed here & was very impressed with the service & was keen to return but oh dear; standards seem to have slipped somewhat e.g. even in the first hour we were not informed about a planned fire test & had to go looking for somebody to see whether this was the real thing when the alarm went... more

Very friendly & helpfull staff. Big rooms for London. Only down side was the breakfast which wasn't up to the standard of the rest of the service, more

Stayed for 3 nights. The room was booked through British Airways. We loved it from the first minute. Check in was a breeze. Very friendly and nice staff in all departemts. Breakfast was delicious, and no waiting in line as is often the case.The room was modern and tastefully decorated. And there were two armchairs. The beds were very comfortable,... more

My husband's comment " i find the hotel pretty good, in a great location the good thing about it, no breakfast so watch out which is pretty expensive almost 60pounds for 2person. close to all tourist attractions. All your staff are very nice/accommodating/courteous and helpful, from Lee/Yanis/Mack or Mick(concierge) to the reception : angelo/carlo/ all the girls. The only trouble... more

Thank you for making my holiday in London a memorable one. Your staff are wonderful and very helpful with our needs during our stay. Your location is a plus, centrally located, I have a very good walking exercise everyday and enjoying the beautiful scenery of London's historical places. If I plan to re visit London, definitely, 19 New Bridge Street... more