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Ibis Budget London City Airport

North Woolwich Road | Silverstown, London E16 2EE, England (Formerly Etap Hotel) (Docklands / Canary Wharf / Isle of Dogs)
Hotel amenities
Ibis Budget London City Airport
Ranked #637 of 1,081 hotels in London
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270 reviews from our community

    Trip type
Traveller rating
    27
    93
    89
    37
    24
Date Rating
York, United Kingdom
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

We stayed at this hotel because it was near to the airport and good value as it was only for 1 night. The room was basic but functional, it was very clean and had all the facilities you need although a lack of soft furnishings made it a bit echoey. The only downside was the bed was a little uncomfortable!... More

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Review collected in partnership with Accorhotels.com

Hertfordshire
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

I stayed here on the 18th May 2013 with 2 girlfriends as we were having a girlie weekend on a budget! The room we stayed in had a double bed and a bunk bed over the top. It was a little cramped but acceptable. The mattress on the double bed was a bit thin and made the bed quite hard.... More

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 19 May 2013 NEW

Good value. Friendly staff and quick check in. Decent quality breakfast. Was a little complicated to walk to from the airport because of building work being done nearby, but otherwise no major complaints.

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Review collected in partnership with Accorhotels.com

NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
21 May 2013

Thank you for your review. I can assure you that we appreciate your comments. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Emmanuel Alley Assistant Manager More

Tilburg, The Netherlands
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

We stayed here in march 2011 and booked this hotel because it was a very short walk from the London City Airport and had easy acces to the DLR. It was our first trip to London and because we felt we would like to see more than just the inner city. The hotel is very (below) average but has everything... More

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NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
21 May 2013

Thanks for your review. We appreciate your feedback and I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Emmanuel Alley Assistant Manager More

Bolton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013

This is essentially a budget hotel, so expectations are never going to be high. Positives: - It is within walking distance of London City Airport, and about a 20 minute walk to the Excel Centre across the docks. - If booked early enough, the rates are very reasonable. - The rooms have recently been refurbished in the new green decor... More

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NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
12 May 2013

Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the point with regards to the wireless you raised personally, but I can already assure you that this service is available in the reception lobby area but also in our rooms. In the meantime, I hope we can welcome you back... More

London, United Kingdom
1 review
1 of 5 stars Reviewed 8 May 2013

Charged me without contacting me that something had been damaged. When I contacted them to sort it out the customer service I received was unacceptable, they were adament that I had done it without considering what I had told them.

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Review collected in partnership with Accorhotels.com

NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
12 May 2013

I am really sorry to hear that your were disappointed. I would like to have more details about the matter and discuss the case with you. Please could you contact me on 0207 474 9106 or email me on h3578-dm@accor.com. Kind regards Emmanuel Alley Assistant Manager More

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England
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 7 May 2013

good location to stay - only 20 minutes on DLR to Bank. Free parking and no congestion charge - room was basic but clean - check in quick and staff helpful - good value for money - breakfast reasonably priced.

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Review collected in partnership with Accorhotels.com

NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
12 May 2013

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards Emmanuel Alley Assistant Manager More

Berlin, Germany
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 May 2013

A quick over nighter on my way through London. The Hotel is within walking distance to London City Airport, which was great. The rooms are very basic but clean and I found the bed to be fairly comfortable. The staff at the reception were great! A good choice if your looking for basic amenities and close to the airport!

Was this review helpful? Yes 1
NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
12 May 2013

Thank you very much for taking the time to write a review. Many thanks for your kind comments and compliments. Our team is delighted that you enjoyed your visit and we look forward to welcoming you back again soon. Kind regards, Emmanuel Alley Assistant Manager More

Truro, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 2 May 2013

My brother & I had the displeasure of staying at this establishment for one night last week. We had previously stayed a few nights at an Ibis Budget at Birmingham City Airport which although very basic, was perfectly fine. So we thought we would enjoy the same sort of experience at this place.... WRONG! Things weren't looking great when we... More

Was this review helpful? Yes 1
See 2 more reviews by EmJayTe for London
NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
3 May 2013

Thank you for taking the time to write a review about your recent visit at Ibis Budget Hotel London City Airport. I am sorry that you were disappointed by your recent visit with us. Please rest assured that we take all comments with the utmost seriousness. With regards to the room,in our standard package, we don't make the bunk bed,... More

Truro, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 April 2013

This hotel was described as walking distance to London City airport - which it was, so no bus or taxi required. We also walked there from the DLR station after having been emailed the details we needed to help us travel to the hotel. The room & bathroom facilities were perfectly functional, clean & the bed was comfy. We didn't... More

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

NarinderSingh, Manager at Ibis Budget London City Airport, responded to this review
29 April 2013

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards Emmanuel Alley Assistant Manager More

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Additional Information about Ibis Budget London City Airport

Also Known As:
Etap London
Address: North Woolwich Road | Silverstown, London E16 2EE, England (Formerly Etap Hotel)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Free Parking
Hotel Style:
Ranked #637 of 1,081 hotels in London
Price Range: £
Reservation Options:
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Ibis Budget London City Airport
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