Worst experience ever! Disgusting! Woke up at 3.30am with bedbugs biting me and crawling all over the bed. Killed many, leaving blood stains on the sheet. Nobody in reception till 8.30am, when I told manager what happened and showed him the dead bugs and blood on the sheets, he didn't apologize, would't refund my money, just treated me as if... more

We booked a double room for this hotel two months before staying. At no stage up until arrival did we have any clue this would not be the case. On arriving we were given the key to a twin room, when we questioned this we were told it was all they had, and gave no apology for not giving us... more

Since our daugther works and lives nearby we needed to find a suitable place; i.e. location and price was important. We also needed the nearness to the tube and buses. Gateway Hotel fitted the bill alright since the tube is around 150 meters away and bus 155 (towards Clapham Common) stops just outside the hotel. We had a twin room... more

We stayed in this hotel for 2 nights at end of Nov beginning of dec 07. The rooms were small but it was very clean and we could not complain. the gentleman at the front desk was extremely helpful and it was in the perfect location for us. The tube was a 2 min walk from the hotel and everything... more

My girlfriend and I booked two rooms at the Gateway for her family who were coming over from the USA. We booked in early November for the 28th Dec, to the 5th Jan. The gateway accepted our reservation and that was the last we heard from them until the 23rd December, when they contacted us to say that 'their had... more