Stayed at the Lancaster for one night with work. Booked a standard double room. Just assumed this would have a bathoom too however when I got in the room, it had a shower and sink but no toilet. There were seperate mens and ladies loo's up the corridor. Very weird seens as the rooms were nice and the shower and... more

I was treated as if I were a flight risk. On check-in, credit card was run and closed out for full 4-day stay. Asked about local calls. Staff could not tell me estimated charges and recommended I buy a phone card. Tried to call with phone card, but room phone was "blocked." Was asked to pay 20 Pound deposit up... more

From the doorman to reception, restaurant and housekeeping the staff were extremely friendly and effiicient. Breakfast was excellent and attention to detail was paramount. Couldn't fault. Look forward to returning. more

Great on-site parking, check-in fine. Hotel bedrooms are very dated and rather bland in decor can't even say minimalistic - just bland. Bathrooms exceptionally tiny and very dated. Waited a long time for an elevator they could do with more. more

Booked 2 Standard Rooms for a new year's Eve stay to have a quality time. The hotel building from outside loks amazing with its high rising tower. The reception and lobby area is grandand very beautifully decorated. Gives an impression of a hotel for older rich people and politicians. We had to wait half an hour to actually get our... more

I stayed at this hotel on a Friday night , using it as a crash pad after a night out. The hotel was the cheapest I found and at £45 for a single and continental breakfast ,I thought it was a bargain (booked on hotel website for cheapest rate) and was dubious as to what I'd find. I was aware... more

This little Bloomsbury hotel, is ideally located 5 walking minutes from the British Museum and is set in the middle of a very quiet street that ends in two small parks. We pre-purchased underground pass for the whole stay, and found we didn't really need it. Entry to underground is located near by. We do like walking and are not... more

For the price paid, it was perfect. Located in a very nice quiet location near Russell Square, with only a short 5-10 min walk into SoHo. On arrival, the staff were very friendly and helpful. We did have to drag our bags up the stairs, but it's not THAT MUCH of a problem, really. The room was very comfortable and... more

really pleased with our stay. we were on a budget, and booked a cheap room, with shared toilet. but on arrival, we were given room 2 , one of their best rooms. large clean well appointed room, overlooking garden, with bath shower and toilet...the hotel is in good order and very well placed to walk to all of central london... more