We were looking for a decent hotel, centrally located and at a reasonable price. The Lancaster fitted all our requirements and more. It is clean and while the rooms could be more spacious we were out most of the time and this is London after all. The service was great and the location fantastic being 50m from the entrance to... more

When I booked I presumed that there would be an ensuite bathroom. There was a shower in the corner of the room and a sink but the toilet was across the landing - rubbish. No lift. Pillows were rock hard as well. For the price I would much prefer to stay in a travel lodge type hotel where at least... more

We found this quaint little place near The British Museum, located on a very quiet street midway between the beautifully tranquil Russell Square and Bloomsbury Square (neither one more than 100 yards from the front door). Location in Bloomsbury is outstanding, a few blocks from the Russell Square underground (Piccadilly line, direct underground to/from Heathrow). The hotel has no elevator... more

They did not have any garden rooms available, but my sister and I were given a first floor (one level above street) street-facing room. We did not have an issue with street noise beyond normal city sounds. There were one men's and one women's toilet for sharing by about three rooms - I never saw anyone else coming or going... more

Stayed at the Lancaster for one night with work. Booked a standard double room. Just assumed this would have a bathoom too however when I got in the room, it had a shower and sink but no toilet. There were seperate mens and ladies loo's up the corridor. Very weird seens as the rooms were nice and the shower and... more

I was treated as if I were a flight risk. On check-in, credit card was run and closed out for full 4-day stay. Asked about local calls. Staff could not tell me estimated charges and recommended I buy a phone card. Tried to call with phone card, but room phone was "blocked." Was asked to pay 20 Pound deposit up... more

From the doorman to reception, restaurant and housekeeping the staff were extremely friendly and effiicient. Breakfast was excellent and attention to detail was paramount. Couldn't fault. Look forward to returning. more

Great on-site parking, check-in fine. Hotel bedrooms are very dated and rather bland in decor can't even say minimalistic - just bland. Bathrooms exceptionally tiny and very dated. Waited a long time for an elevator they could do with more. more

Booked 2 Standard Rooms for a new year's Eve stay to have a quality time. The hotel building from outside loks amazing with its high rising tower. The reception and lobby area is grandand very beautifully decorated. Gives an impression of a hotel for older rich people and politicians. We had to wait half an hour to actually get our... more