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The Courthouse Doubletree by Hilton


TripAdvisor Popularity Index
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#289 of 1,153 hotels in London
TripAdvisor Traveller Rating
  • A summary score based on quality, quantity and age of traveler ratings.
4.0 of 5 stars 27 Reviews
Recommend80% |
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“Excellent” 7 Jul 2009 - DemeC
“Excellent hotel” 29 Jun 2009 - peacefinallyfor
Call now to book: 1-800-45-HOTEL from hotels.com

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What's Near The Courthouse Doubletree by Hilton

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The Courthouse Doubletree by Hilton
19-21 Great Marlborough Street
London W1F 7HL
England
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Traveller Advice on The Courthouse Doubletree by Hilton

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  • Ask a question or view 2,281 posts on London from this week.
Professional Advice (5)
Title Source
“Courthouse Hotel Kempinski” Lonely Planet
“Courthouse Hotel Kempinski” Gayot.com
“London: Courthouse Hotel Kempinski” New York Times (free registration required)
“The Skinny” Spa Review Magazine
“Five Best: Hotels in Former Prisons” Independent.co.uk
The Courthouse Doubletree by Hilton
Hotel class 5 of 5
19-21 Great Marlborough Street, London W1F 7HL, England
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Traveller Reviews

80% Recommend
4.0 of 5 stars 27 reviews
Excellent
13
Very good
7
Average
6
Poor
0
Terrible
1
By trip type
All (27)
Business (6)
Couples (9)
Family (3)
Friends getaway (2)
Solo travel (6)
[ Date ] [ Rating ]
“Excellent”
Save Review
5 of 5 stars
DemeC
Cyprus
7 Jul 2009 | Trip type: Couples New

Excellent service, very nice people, excellent location, very clean. I absolutely recommend this hotel!!! more

Management response from
Raphael Herzog, General Manager

Thank you very much for your feedback on TripAdvisor. I'm glad you've enjoyed your stay with us and I will share your comments with my team. I hope I will have the pleasure to welcome you back in the near future. Best Regards

“Excellent hotel”
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5 of 5 stars
peacefinallyfor
Bucks
29 Jun 2009 | Trip type: Couples

We found the hotel easily from Oxford Circus tube station. A very short walk away....past some lovely restaurants and pubs ;) On arrival to the front lobby our bag was kindly carried in and we checked in with ease. Got our free chocolate welcome cookie as well ! I was contemplation asking for a room upgrade (as it was our... more

Management response from
Raphael Herzog, General Manager

Thank you very much for your review on our hotel. My team and I are very pleased to hear that you've enjoyed your stay with us. In regards to the check out, I will speak to my Reception Manager in order to find out the cause of this waiting time. Please accept my apology. I look forward to welcoming you...

“"Wonderful Place to stay"”
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5 of 5 stars
PJHDB
Midlands
29 Jun 2009 | Trip type: Family

We have just return from a wonderful weekend break - I must say from reading other reviews I was somewhat apprehensive - from the time we arrived the staff were very helpful and welcoming nothing was to much trouble, the hotel is in a great location for shopping, theatre’s, restaurants, and sightseeing. The roof top terrace was relaxing, we ordered... more

Management response from
Raphael Herzog, General Manager

Thank you very much for your review, I'm glad you've enjoyed your stay with us. I will share this review with my team as I’m sure they will be please to hear your feedback. I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By...

“Didn't impress me”
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3 of 5 stars
Mags_Upp
Oslo
15 Jun 2009 | Trip type: Couples

This hotell had an amazing location, near Carnaby street, Oxford street, Regent street and all that Soho offers. No complaints there. But from that point everything was dissapointing. The first morning we discovered that the shower was broken, so we had to hold the shower-head ourselves. This was of course fixed later that day when we told the staff. But... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review, I am writing following your stay at The Courthouse Doubletree By Hilton to apologize for the frustrations that you experienced during your stay with us. I can fully appreciate your dismay at the treatment you experienced regarding the room you’ve stayed in and such a situation should not have arisen...

“Great location. Nicely appointed. Disappointing breakfast.”
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4 of 5 stars
Teigne
Stuttgart
14 Jun 2009 | Trip type: Friends getaway

Just came back from a long week-end in London where I spent 3 nights at the Courthouse Doubletree. The location is absolutely perfect: right at the end of Carnaby street and 200m or so from Oxford Circus. We were able to walk everywhere! The staff overall was friendly, but this could definitely be improved. An apparently crazed cleaning lady burst... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review, I am writing following your stay with us to apologize for the challenges you’ve experienced during your stay with us. I'm really sorry to hear that you had a bad experience at breakfast and this not up to our standards, I've discussed it with my Executive Chef and Food and...

“The Courthouse, convenient,comfortable & charming off Carnaby.”
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5 of 5 stars
sashachanel
mumbai
13 Jun 2009 | Trip type: Family

We traveled to London after a long gap of ten years,as our last experience had been terrible and we had vowed we would never go back.However it was our 13 year old daughter who finally convinced us as she was very keen and wanted the family to visit London together.I have to say it was a decision I will never... more

Management response from
Raphael Herzog, General Manager

Thank you very much for your review on our hotel. My team will be very pleased to hear that you've enjoyed your stay with us. I'm happy as well that we manage to change your mind about London hotels and I would like to take this opportunity to thank you for staying with us and look forward to welcoming you...

“A cool hotel in a great location”
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5 of 5 stars
Duffer66
Washington, DC
4 Jun 2009 | Trip type: Couples

The hotel is a former courthouse with the courtroom (it still looks like one) converted to a fine dining restaurant and jail cells converted into private drinking spaces in the cocktail lounge, very cool. The staff was friendly and accomodating. Our room was clean, quiet and comfortable with plenty of space. A minor problem was the absense of drawer space... more

Management response from
Raphael Herzog, General Manager

Thank you very much for your comment and review on our hotel. My team will be very pleased to hear that you've had a fantastic stay with us. On a personal note, I'm glad that you've enjoyed your stay and the you’ve recognized the uniqueness of our hotel due to the history of being a Magistrate Court in the past...

“Great location, but not a great hotel”
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3 of 5 stars
Company_President
NJ
4 Jun 2009 | Trip type: Business, Solo travel

This hotel is superbly located for shops and theatre but it is not a great hotel, sadly the rooms and the service do not deliver. The staff do not appear to enjoy what they do - a couple of examples: on arrival by taxi, the person on the door stood watching and didn't open the door or help with bags.... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review, I am writing following your stay with us to apologize for the challenges you’ve experienced during your stay with us. I'm really sorry to hear that you had a bad experience on your arrival and this not up to our standards, I've discussed it with my Front oh House Manager...

“recommendable”
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4 of 5 stars
Nino_Raota
Winterthur
2 Jun 2009 | Trip type: Business, Solo travel

astonoshing breakfast buffet with lots of different things which fully meet expectations. but for the price of the room I would be happy to not have to pay additionally for internet. more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review on Trip Advisor about our hotel and for giving us constructive feedback regarding your recent stay with us. Thank you for your positive comments reagrding breakfast, I've passed on your comments to the Head Cheaf and F&B Manager as I know they will be encouraged by your remarks. I would...

“Not worth it's 5 star rating...”
Save Review
3 of 5 stars
baby_depardieu
Nottingham, UK
18 May 2009 | Trip type: Couples

We stayed at this hotel after booking it through a well known 'last minute' website. We got a considerable discounted offer on a standard double room - which turned out to be very small and quite ordinary. The hotel itself was pleasant enough, but certainly not worthy of the 5 star rating it had been given. The best thing about... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review, I am writing following your stay at The Courthouse Doubletree By Hilton to apologize for the challenges you’ve experienced during your stay with us. In regards to our standard room, they are bigger than the average room in central London however if you felt they were small we do offer...

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The Courthouse Doubletree by Hilton Address

19-21 Great Marlborough Street, London W1F 7HL, England