When arriving in the dark it was impossible to see the phone by the door. Luckilly we met someone and they told us to dial 0 and showed us the phone. Our papers said a different phone number. Once we got the entrance code we could not see the numbers on the security box. (We are not so young 50... more

Having read the reviews after the apartment had been booked, we arrived with some trepidation. We did have trouble getting the security number using the phone number on the website. Eventually, after many phone calls and some misunderstanding on their part we got the number and was informed we had been upgraded to the three bedroom apartment. Once in, we... more

I booked this place direct on the recommendation of a colleague as a quality inexpensive central safe place to stay in London. For GBP99/night Woogo confirmed in writing that I had been upgraded from a studio to a 1bdr apartment. On arrival I used the phone at the entrance and was connected to what I now realise was a call... more

Bad service.....call up the person in charge and he told us that we had to wait till 3 pm in order to check in. When we asked more info regarding getting the key...he just replied unpatiently and said "sir please get there and then call again". Everything had to be done in his way or no way. Then when we... more

A company representative called us at 3.15 pm - 15 minutes after we could have checked in - saying that we had to be relocated due to unforseen maintenance problems. We were originally booked at Kensington Palace, with 5 stars (now I doubt this too) and the guy said that we would be upgraded to Bayswater. The stress of the... more

This was a very disappointing experience. We were told upon arrival on the phone to go to the apartment and someone would be there with our keys to let us in. We took our 4 children and all our luggage only to find that no one was there and we had to take a tube ride to retrieve the keys-it... more

after reading your feedback on accomodation in bayswater (17- inverness terrace) we were reluctant to go! we thought it cant be that bad surely! we are back now after a weekend away. the accomodation as previous customers had pointed out lived up to the reviews. 1- the 3 bedroom apt- sleeps up to 8 people! two seperate rooms with double... more

We recently spent 4 nights in London and I rented a flat through [...], I got an early booking discount since we reserved it about 6 months in advance. We paid only 300 pounds for 4 nights and had a studio flat. The flat was in the Bayswater area at 17 Inverness terr, it is a 2 level flat, very... more

Upon return from our vacation I did a web search and learned that Woogo is nothing more than a rebranded Yourstay. And Yourstay lodging has a notorious reputation for the mistreatment of lodgers. Enjoy Woogo with the following expectations: (1) Rooms not as advertised. Two bedroom means that someone gets to sleep on a mattress in the living area. (2)... more