Stayed for a night in London on the basis that this was something special... sold as a 4 star by lastminute..... and really all i could think was a B & B would have been more honest and we would have got breakfast. Supposed to be a superior room. it was tiny the paint was peeling off the cills and... more

due to booking this hotel on the actual day of travel through 'secret bookings' i had no idea what i was booking, after reading the reviews post-booking i was slightly concerned about our stay> on our arrival my partner and i where shocked at the hit of heat in reception.However, the foreign polite greeting at reception was warm and helpful... more

I stumbled on an offer listed on the Lastminute.com web site during a search for 4 or 5 star hotels for a visit to London for my husband and I and my sister and her husband. The hotel was advertised as a Secret Hotel, luxury 4 star boutique hotel discounted by 45% supposedly. On receipt of our payment we were... more

We booked this through Lastminute.com's Secret Hotels offer. It was described as a Luxurious Georgian Boutique 4* Hotel in Bloomsbury. It certainly was spotlessly clean and smartly decorated one of several such hotels in a listed terrace in Bedford Place. The staff were charming. The problem was everything was so petite - narrow corridors, small rooms - in contrast to... more

I was also given the dubious honour of an "upgrade" to a king bedded room. In the basement. As noted by others, the heat hits you as you descend the stairs. And Room 12 should be avoided. It's a large room towards the back of the hotel with two beds, one King and one small (smaller than a double) in... more

We actually booked a room at the Buckingham next door only to arrive and be told that we had been "allocated" a room in the Clarendon. We would have had a kitchenette at the Buckingham which we did not have at the Clarendon but accepted anyway. The room was fine although if the weather had been any better the lack... more

We stayed one night at part of a theatre package and chose this hotel due to its reviews. When we arrived and were told we were downstairs I did ask for another room as I had actually requested an upstairs room. Nothing available. While I dont have a problem with the acutal room, because of the basement location it was... more

Location: The hotel is about a 3-4 minute walk from Russell street tube station. There is a nice pub behind the tube station called Friend at Hand. Across from the tube station, there is a coffee shop and a Tesco express. On Southampton Row, which runs parrel to Bedford Place (a 2 minute walk), there are multiple restaurants and coffee... more

I just returned from a 7 night stay at the Clarendon. We had booked the Buckingham Hotel, which is just next door to the Clarendon. Upon arrival, we were told that we were to stay at the Clarendon instead and had to wheel our luggage slightly down the block (this is after flying overnight and having little sleep). We had... more