We have stayed in this hotel on 3 occasions. On the 2nd visit there were building works in the lobby, which we were upset about as the stay was to celebrate a special occasion. We explained our situation and were immediately offered an upgraded room in the Soho hotel, another Firmdale gem. Ok, ideally we should have been told about... more

Just returned from Charlotte Street hotel for my birthday weekend and am very disappointed. It is part of the same group at The Haymarket, and bears no comparison. We stayed at The Haymarket last year and it was just perfect, staff, service, rooms - everything was 100%. Charlotte Street is lacking - at least for the price. Our room was... more

Katja, the Hotel Manager made this stay special, her attention to detail and service was personal and professional. The hotel is charming, warm, luxurious and elegant in a bustling area of London, with great restaurants, pubs and a lively youthful excitement. Young business people frequent the area as well as University students. We stayed with our son who is studying... more

Stayed 3 nights during Thanksgiving week. Room was impeccably maintained and comfortable. WiFi worked well, if expensive. Staff was friendly but not chummy. Location truly cannot be beat--walk to Theater, Soho, Oxford Street!! more

Just back from a disappointing stay at Charlotte Street. I had been so looking forward to our weekend break away but for me unfortunately Charlotte St just did not do it for me at all. I always prefer to stay in a small boutique hotel for the more personal touch but it just didnt seem to be happening here. First... more

I’m afraid that I found the Charlotte Street hotel poor value for money. Great location, but not really my cup of tea. The room that we were assigned was tiny and had a horrible brown pattern on the walls, bedspread, curtains etc. It made the room feel very claustrophobic. For a 5-star hotel, the hotel had very poor sound-proofing –... more

Following the overwhelmingly good reviews of the Charlotte Street Hotel on this website, I booked a weekend break for my wife and myself to celebrate our wedding anniversary, and I am extremely glad I did. The Hotel was excellent. Situated just north of Oxford Street, it is within walking distance of many places of interest, and sits within a lively... more

My wife and I stayed at Charlotte Street from June 17th through 20th. We were there for part of our vacation and it was truly a wonderful experience. We would definitely return. Charlotte Street would fit into the category of what we would call a "boutique" hotel in the U.S. We stayed in a "luxury double" room with a king-sized... more

A great hotel! Friendly staff, very efficient, excellent food. What's there not to like? TIP: Keep bathroom door shut - heat of towel rail makes room hot and a/c has to work too hard. more