We prefer to stay in rented flats or houses instead of hotels. So we thought this would be a good fit for us. The neighborhood was lovely, not touristy at all and we took the Tube everywhere with a very close stop (Sloane Square). Great restaurants and grocery stores close by, we even went to a movie theater within walking... more

Very secure with onsite front desk and nice friendly personal staff. They are almost like your personal butler. We couldn't work out how the washing machine work, and someone came in to show us immediately. I stayed here twice. Once with my boss and his wife in a 2 bedroom in the lower ground floor. And another time on my... more

We were originally booked into one of our usual 5-star hotels in London, but a few weeks before our trip, we read about Phoenix House in Gourmet magazine and decided to try it. It was a great decision. For far less than we would have paid for the hotel, we had a very luxurious 1-bedroom apartment with every amenity you... more

I just returned from a 1 week stay in a studio apartment at Phoenix House. My husband and I loved it! It was very roomy and the decor was fresh and modern. The kitchen and bathroom were spotless and the kitchen was very well equipped. They provided a great welcome basket and addtional staples such as butter, milk and water... more

We can think of no better place to stay in London than Phoenix House. We selected only a studio apartment but the space was so much more than a hotel room. The kitchen was perfect. The accommodation was spotless and the quality of all fixtures and fittings was of a very high standard. The cleaners here need to recognised for... more

My husband, son and I stayed at the Phoenix House for two weeks from the end of November to mid December. We had a two bedroom suite which was about 850 sq ft with two bathrooms and a kitchenette. The accommodations were decorated in a modern style and quite new (see "Fine for Families" review for details). The concierge and... more

We stayed at Phoenix House for a one week family holiday. We were in a two bedroom unit. Apart from the bedrooms, it had a main bathroom, an additional WC, living/dining room and compact but complete kitchenette with laundry. Plenty of space for a family of four with lots of storage for shopping. It is a well designed, clean, safe... more

On a trip to London I have stayed at Phoenix House. I had to book the Hotel at short notice due to a family bereavement. I wish to acknowlege both the responsiveness and courtesy of the staff during my stay. The accommodation was very spacious and well designed. Even the lighting was serene and relaxing. It really was a home... more

On a recent business trip to London I also stayed in a studio and I am very surprised by the previous comments. I was travelling on business and could not have asked for a better base in London. On arrival there was a wonderful basket in my kitchen full of food which was complimentary and a very thoughtful as I... more