We (2 adults, children aged 10 & 6) stayed here for a total of 4 nights. I wish it had been fewer! We were misled by photos on the website that showed a nice, modern room. What we got was a surprise. On arrival, we were told that we had to pay for our room in advance. And there would... more

greeted by a miserable rude receptionist, and was told that we would have to wait to check in, no reason given, although check in time is 12pm, reservation details were incorrect even though i booked through laterooms, After the long awaited check in we recieved the room key, and made our way up to the room, all 5 flights of... more

After reading very negative comments on Trip Advisor we were expecting the worse. However the bed linen, towels and new ensuite was clean. Bedroom was very small and basic with hardly any storage space. As we were at the back of the hotel it was very quiet. We requested extra pillows which were provided immediately. Staff very polite. Breakfast also... more

This place is a con for tourists: booked a "family room", here we get a normal room with 5 beds inside No space to place luggage, and no wardrobe! Bathroom with broken showerhead and loudly squeaking door. Breakfast is on the minimal size and room is so small and cramped you have to wait quite a bit to find a... more

Please please please, take note, this hotel has got to be the worst I have ever had the mis pleasure of coming across. I booked via last minute .com and paid up front, bad move, I walked in and walked out. I am very very well travelled across the world from States to Asia and have never witnessed anything so... more

I had booked this hotel for my wife as she was due to have an operation in London the next day. we arrived and were sent to a basement with pots of paint in the corridor open. the room was dirty and dark, nothing like the vitual tour or photographs. i was then offered 2 better rooms to look at... more

stayed in this hotel for 1 night and would have been happy if was there for a week, it was clean, comfortable big beds (2 queen size). nice clean bathroom probably just been renovated. although breakfast very basic with just toast and cereal available. would definitely stay again. excellent location more

Whenever I book a holiday, I always check out the reviews on TripAdvisor first and usually the put me off booking the holiday. Whilst looking for a budget hotel in London, the reviews on Trip Advisor made it a complete and utter nightmare - most budget hotels have horrendous reviews. When I found this hotel, with mixed reviews, I decided... more

We stayed here for 2 nights. A typical story - had a gap between flights, were looking for some good value to stay and see London. First off, this hotel is perfectly located. Get on a train from Heathrow (Connect is fine), get off at Paddington and the hotel is within 5 minute walk, so no problems. They let drop... more